Open to opportunities

Liziwe Florence mshuqwana

@liziweflorencemshuqw

Message

Experienced customer service representative with diverse skill set.

South Africa

Message

What I'm looking for

I am looking for a fast-paced and challenging role that allows me to leverage my diverse skill set, drive innovation, and create valuable solutions for clients. I am particularly interested in positions that involve technical support, sales, project management, or woodworking. I value company culture, opportunities for career growth, and the ability to make a positive impact in a team-oriented env

I am an experienced customer service representative with a diverse skill set and a passion for delivering exceptional service to clients. In my previous roles at Fidelityadt and Altra, I honed my communication and problem-solving skills, providing technical assistance and troubleshooting to customers. I am adept at building and nurturing client relationships, ensuring their satisfaction and identifying opportunities for upselling additional services. I am highly organized and detail-oriented, maintaining accurate records and meeting reporting deadlines.

In addition to my customer service experience, I have a background in woodwork and project management. I have fabricated and installed custom wood cabinetry and furniture in luxury homes, collaborating with clients to design and construct unique pieces. I am skilled in using a variety of power and hand tools to cut, shape, and assemble wooden components. My attention to detail and craftsmanship have resulted in high-quality finished products.

I am now seeking a fast-paced and challenging role that allows me to leverage my diverse skill set, drive innovation, and create valuable solutions for clients. I thrive in dynamic environments and enjoy collaborating with team members to resolve customer concerns and improve processes. I am eager to contribute my expertise and make a positive impact in a new organization.

Experience

Control Room Operator

Fidelityadt

Receiving incoming calls, monitoring signals from customers' alarm systems, providing accurate information, maintaining customer privacy, tracking vehicles, interacting with clients, providing technical assistance, communication, data analysis, managing intercom systems, ensuring alignment of camera views, monitoring alarms, exhibiting good administrative skills, and dispatching alerts.

MS Office Customer Service Communication Data Analysis G Suite TeamViewer Coding

Customer Services Representative

Altra

Assisting customers with troubleshooting, cultivating client relationships, engaging in client communication, conducting check-ins, participating in feedback calls, generating tickets for client issues, maintaining databases, updating reports, providing support for billing and financial inquiries, processing orders, utilizing call center software, following call center scripts, escalating complex

Language Communication Database Management Billing Support Call Center Operations Customer Support Problem Solving Collaboration

Customer Support Volunteer

Wns Global SA

Answering customer enquiries, providing technical support, communicating with customers, investigating and resolving customer problems, referring customers to senior staff, dealing with complaints, following up with customers, maintaining a positive demeanor, actively listening to customers, using positive language, and upselling additional products or services.

Networking Technical Support Customer Communications Complaint Handling Upselling

Sales Representative

Strategy In Motion

Conducting outbound sales activities, prospecting and qualifying leads, delivering sales presentations, nurturing leads, providing post-sales support, utilizing CRM software, and managing customer interactions.

Sales Lead Generation Sales Presentations Customer Relationship Management Sales Support CRM Software