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Liz Hergert

@lizhergert

Message

I lead B2B SaaS customer implementations from post-sale handoff through go-live.

United States

Message

What I'm looking for

I’m looking to lead customer onboarding and implementation work where I can coordinate cross-functional teams, guide technical launches, build trusted customer partnerships, and improve the customer experience.

At 12twenty, I lead end-to-end B2B SaaS customer onboarding from post-sale handoff through implementation, go-live, early adoption, and transition to Customer Success.

I manage 35–45 concurrent multi-month implementations, coordinating customer stakeholders and teams across Product, Engineering, Support, Customer Success, Sales, and Data. I have managed 111 implementations representing approximately $825K in annual contract value and launched 68 organizations with a 96% launch rate among completed implementations.

I guide customers through platform configuration, data migration and validation, integrations, SSO/SAML authentication, REST APIs, reporting, testing, and production readiness. I also deliver virtual and onsite training for technical and non-technical administrators.

Before SaaS, I supported career education and employer services at Iowa State University, designing career-preparation instruction, advising approximately 400 individuals annually, and supporting roughly 7,000 students across more than 40 academic programs.

Experience

Work history, roles, and key accomplishments

Current

Implementation Manager

Current

12twenty

Nov 2023 - Present (2 years 10 months)

Owns end-to-end customer onboarding from post-sale handoff through implementation, go-live, and transition to Customer Success. Manages 35-45 concurrent implementations, coordinating cross-functional teams and delivering successful launches.

Career Education Coordinator

Liberal Arts and Sciences Career Services, Iowa State Univer

Mar 2020 - Nov 2023 (3 years 8 months)

Designed and delivered LAS 203: Professional Career Preparation in instructor-led and online formats. Completed approximately 400 advising appointments annually and supported about 7,000 students across 40+ programs.

Canva Adult Learning Principles LMS Configuration Course Delivery Assignment Learning Technology Instructional Planning Workflows Training Advising Career Development

Employer Services Coordinator

Engineering Career Services, Iowa State University

Jan 2020 - Mar 2020 (2 months)

Assisted with the execution of the Engineering Career Fair and Mass Interview Day. Participated in a career fair prep event attended by 146 students.

Event Planning Career Fair Execution Student Engagement

Customer Relations and Recruitment Coordinator

Business Sciences Career Services, Iowa State University

Jul 2017 - Jan 2020 (2 years 6 months)

Executed recruitment planning for 150-200 employers for the Fall and Spring Business, Industry, and Technology Career Fair and Interview Day. Utilized Excel macros to produce data for career fair app, map, and reports.

Recruitment Planning Event Coordination Excel Macros Data Analysis Reporting