livingstone Okpoto
@livingstoneokpoto
Experienced HR Support and Customer Service professional with a passion for people.
What I'm looking for
I am an experienced HR Support and Customer Service professional with over 4 years of expertise in talent acquisition, employee relations, and performance management. My journey has taken me through various industries, including e-commerce, healthcare, and government, where I have honed my skills in providing exceptional HR services. At Amazon, I specialized in HR life support roles, partnering with teams to enhance recruitment, onboarding, and employee engagement.
Throughout my career, I have developed and delivered training programs focused on employee growth and compliance, ensuring a supportive work environment. My proficiency in HR systems, particularly ADP and Amazon-specific tools, has allowed me to manage HR data and payroll processing efficiently. I take pride in my ability to handle sensitive employee relations issues, fostering positive experiences and maintaining workplace harmony.
With strong interpersonal skills and a commitment to professionalism, I am dedicated to creating positive work environments and contributing to strategic HR initiatives that improve organizational performance.
Experience
Work history, roles, and key accomplishments
HR Life Support
Amazon
Sep 2023 - Present (2 years 4 months)
Deliver comprehensive HR support in talent acquisition, employee relations, benefits administration, and performance management. Collaborate with hiring teams for recruitment workflows and serve as the first point of contact for employee inquiries. Develop training sessions and maintain employee records across multiple HR systems.
Customer Service Representative
TTEC
Feb 2022 - Feb 2023 (11 months)
Handled high volumes of inbound calls, providing professional assistance to customers regarding products and services. Delivered tailored support for health insurance inquiries and managed virtual meetings for leadership. Analyzed customer feedback to suggest process improvements.
Remote Call Center Representative
Weight Watchers
Dec 2020 - Jan 2022 (1 year 1 month)
Provided timely and empathetic customer support via phone, email, and chat. Assisted members with account management and resolved complaints efficiently. Played a key role in training new representatives and achieved a high customer satisfaction rating.
Education
Degrees, certifications, and relevant coursework
livingstone hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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