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livingstone Okpoto

@livingstoneokpoto

Experienced HR Support and Customer Service professional with a passion for people.

United States
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What I'm looking for

I am looking for a role that values employee engagement and offers growth opportunities.

I am an experienced HR Support and Customer Service professional with over 4 years of expertise in talent acquisition, employee relations, and performance management. My journey has taken me through various industries, including e-commerce, healthcare, and government, where I have honed my skills in providing exceptional HR services. At Amazon, I specialized in HR life support roles, partnering with teams to enhance recruitment, onboarding, and employee engagement.

Throughout my career, I have developed and delivered training programs focused on employee growth and compliance, ensuring a supportive work environment. My proficiency in HR systems, particularly ADP and Amazon-specific tools, has allowed me to manage HR data and payroll processing efficiently. I take pride in my ability to handle sensitive employee relations issues, fostering positive experiences and maintaining workplace harmony.

With strong interpersonal skills and a commitment to professionalism, I am dedicated to creating positive work environments and contributing to strategic HR initiatives that improve organizational performance.

Experience

Work history, roles, and key accomplishments

AM
Current

HR Life Support

Amazon

Sep 2023 - Present (2 years 4 months)

Deliver comprehensive HR support in talent acquisition, employee relations, benefits administration, and performance management. Collaborate with hiring teams for recruitment workflows and serve as the first point of contact for employee inquiries. Develop training sessions and maintain employee records across multiple HR systems.

TT

Customer Service Representative

TTEC

Feb 2022 - Feb 2023 (11 months)

Handled high volumes of inbound calls, providing professional assistance to customers regarding products and services. Delivered tailored support for health insurance inquiries and managed virtual meetings for leadership. Analyzed customer feedback to suggest process improvements.

Education

Degrees, certifications, and relevant coursework

livingstone hasn't added their education

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Tech stack

Software and tools used professionally

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livingstone Okpoto - HR Life Support - Amazon | Himalayas