Open to opportunities

Shruthi Gonikoppal Sudhaker

@shruthigonikoppalsud

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Experienced HR professional specializing in talent acquisition and member-focused support.

United States

Message

What I'm looking for

I seek HR roles focusing on talent acquisition, onboarding, and employee relations in collaborative organizations that value compliance, service excellence, and growth.

I am an accomplished HR professional with an MBA in Human Resources and broad hands-on experience across talent acquisition, employee onboarding, and member support. I combine strategic HR insight with practical recruiting and compliance know-how developed across multinational environments.

In operational roles at ID.me and Zenith Stars Inc., I managed end-to-end recruitment, onboarding, I-9 verification, vendor relationships, and maintained compliance with federal and state labor laws. I consistently delivered strong customer and member outcomes, exceeding performance metrics and resolving complex issues with empathy and professionalism.

My background includes high-volume customer support at Amazon and HR consulting and lecturing roles that sharpened my communication, relationship-building, and training abilities. I am committed to fostering positive employee experiences, continuous process improvement, and contributing cross-functionally to achieve organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Member Support Representative

Current

ID.me

Apr 2025 - Present (9 months)

Deliver member support via phone, chat, and email for identity verification and benefits access, consistently exceeding metrics for response time, customer satisfaction, and first-contact resolution.

Customer Support Identity Verification Troubleshooting Data Privacy Multitasking Escalation Management Cross Functional Collaboration Security Compliance

Human Resource Associate

Zenith Stars Inc

Oct 2022 - Apr 2025 (2 years 6 months)

Managed end-to-end recruitment, onboarding, benefits liaison, I-9 verification, and compliance updates while maintaining HR records and supporting payroll handovers to accounts.

Onboarding I 9 Verification Employee Relations Benefits Administration HRIS Compliance Microsoft Office

Customer Support Associate

Amazon India

Dec 2019 - Jun 2022 (2 years 6 months)

Assisted 70+ customers daily in a high-volume environment, resolving complex issues, de-escalating conflicts, and maintaining high customer satisfaction through efficient prioritization and communication.

Customer Support Conflict Resolution Problem Solving Multitasking Communication Process Adherence Time Management

Human Resource Consultant

IOC's Overseas Job Consultancy

Mar 2018 - Jan 2019 (10 months)

Managed recruitment and onboarding for IT and non-IT roles, coordinated interviews across modalities, maintained HR databases, and facilitated candidate-client communications for successful placements.

Recruitment Interview Coordination Candidate Sourcing Onboarding HR Documentation Client Communication Reporting Networking

Human Resource Associate

Refonte Technology and Consulting

Oct 2015 - Apr 2017 (1 year 6 months)

Led full-cycle recruitment for IT and non-IT roles, conducted assessments and interviews, sourced candidates through multiple channels, and maintained client and candidate relationships for placements.

Technical Screening Candidate Sourcing Client Relations Networking

Lecturer - HR Management

Western Institute of Technology

Jul 2014 - Jul 2015 (1 year)

Taught Human Resources Management to diploma students, developing lesson plans and delivering lectures to improve students' HR knowledge and practical understanding.

Training Curriculum Development Public Speaking Lesson planning Communication