QS
Open to opportunities

Quinnisha Spann

@quinnishaspann

Experienced HR professional with expertise in recruitment and employee relations.

United States

What I'm looking for

Seeking an HR Coordinator role where I can leverage my expertise in recruitment, employee relations, and process improvement to contribute to a dynamic organization focused on compliance and operational efficiency.

As an accomplished HR professional with over six years of experience, I excel in recruitment, employee relations, and administrative coordination. My career has been marked by a strong ability to multitask, maintain organizational efficiency, and ensure operational compliance. I hold a Master of Science in Human Resource Management from Strayer University and a Bachelor of Arts in Psychology with a minor in Business from the University of South Carolina.

Throughout my professional journey, I have developed a proven track record in process improvement, compliance management, and fostering positive employee relations. My most recent role as a Payroll Customer Care Representative at Alight Solutions has further honed my skills in providing comprehensive customer support and maintaining high levels of professionalism in a dynamic service environment.

I am passionate about creating seamless experiences in recruitment and onboarding, having overseen candidate progression, coordinated onboarding processes, and led weekly meetings focused on continuous improvement. My ability to maintain sensitive information with discretion and stay informed on workforce trends and employee concerns underscores my commitment to effective HR management.

Experience

Work history, roles, and key accomplishments

AS
Current

Payroll Customer Care Representative

Alight Solutions

Sep 2022 - Present (2 years 8 months)

Provide comprehensive customer support by addressing inquiries and resolving issues while maintaining professionalism in a dynamic service environment.

AC

Housing Analyst

AmeriSave Mortgage Corporation

Oct 2020 - Jan 2022 (1 year 3 months)

Gathered documentation for approvals, maintained records, and ensured compliance with regulations while fostering effective communication with clients.

KS

Technical Support Advisor

Kelly Services

Feb 2020 - Oct 2020 (8 months)

Provided technical support by managing inbound inquiries, diagnosing issues, and maintaining high customer satisfaction in a dynamic environment.

Education

Degrees, certifications, and relevant coursework

Strayer University logoSU

Strayer University

Master of Science, Human Resource Management

2020 -

University of South Carolina logoUC

University of South Carolina

Bachelor of Arts, Psychology

2010 - 2014

Studied psychology with a focus on human behavior and organizational dynamics, complemented by a minor in business to understand the intersection of psychology and management.

Tech stack

Software and tools used professionally

Availability

Open to opportunities

Location

United States

Authorized to work in

Job categories

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Quinnisha Spann - Payroll Customer Care Representative - Alight Solutions | Himalayas