Quinnisha Spann
@quinnishaspann
Experienced HR professional with expertise in recruitment and employee relations.
What I'm looking for
As an accomplished HR professional with over six years of experience, I excel in recruitment, employee relations, and administrative coordination. My career has been marked by a strong ability to multitask, maintain organizational efficiency, and ensure operational compliance. I hold a Master of Science in Human Resource Management from Strayer University and a Bachelor of Arts in Psychology with a minor in Business from the University of South Carolina.
Throughout my professional journey, I have developed a proven track record in process improvement, compliance management, and fostering positive employee relations. My most recent role as a Payroll Customer Care Representative at Alight Solutions has further honed my skills in providing comprehensive customer support and maintaining high levels of professionalism in a dynamic service environment.
I am passionate about creating seamless experiences in recruitment and onboarding, having overseen candidate progression, coordinated onboarding processes, and led weekly meetings focused on continuous improvement. My ability to maintain sensitive information with discretion and stay informed on workforce trends and employee concerns underscores my commitment to effective HR management.
Experience
Work history, roles, and key accomplishments
Payroll Customer Care Representative
Alight Solutions
Sep 2022 - Present (2 years 8 months)
Provide comprehensive customer support by addressing inquiries and resolving issues while maintaining professionalism in a dynamic service environment.
Recruiting Specialist
Alight Solutions
May 2022 - Sep 2022 (4 months)
Oversee candidate progression, process offers, and maintain communication to ensure a seamless recruitment experience while managing sensitive information.
Housing Analyst
AmeriSave Mortgage Corporation
Oct 2020 - Jan 2022 (1 year 3 months)
Gathered documentation for approvals, maintained records, and ensured compliance with regulations while fostering effective communication with clients.
Technical Support Advisor
Kelly Services
Feb 2020 - Oct 2020 (8 months)
Provided technical support by managing inbound inquiries, diagnosing issues, and maintaining high customer satisfaction in a dynamic environment.
Account Expert
T-Mobile
Sep 2017 - Feb 2020 (2 years 5 months)
Managed inbound communications, resolved customer inquiries, and coordinated logistics for installations while maintaining meticulous records.
Education
Degrees, certifications, and relevant coursework
Strayer University
Master of Science, Human Resource Management
2020 -
University of South Carolina
Bachelor of Arts, Psychology
2010 - 2014
Studied psychology with a focus on human behavior and organizational dynamics, complemented by a minor in business to understand the intersection of psychology and management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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