Open to opportunities

Lisa Sorken

@lisasorken

I drive consultative sales, customer retention, and high-touch client relationships.

At The Good Feet Store, I guide customers through structured consultations, personalized recommendations, and follow-up using Salesforce. I maintain a 57%+ conversion rate and achieve 90%+ satisfaction recovery when resolving escalated service concerns.

I've led customer-facing operations at Showtime Pictures, supervising a team of 15+ employees in a high-volume, technology-driven environment serving thousands of guests weekly. I coach teams on service quality, communication, software, equipment, and workflow accuracy.

My background also includes remote support at Alorica and client administration for a 300+ client book of business at Edward Jones. I bring organized communication, accurate documentation, compliance-minded follow-through, and the ability to adapt quickly to new systems.

Across hospitality sales, catering, and restaurant management, I've built business through prospecting, relationship development, contract negotiation, event coordination, and high-touch customer service.

Experience

Work history, roles, and key accomplishments

Current

Store Manager

Current

The Good Feet Store

Aug 2024 - Present (2 years)

Managed daily customer-facing operations and maintained accurate customer records within Salesforce CRM. Conducted structured consultations to identify needs and guide purchasing decisions, achieving a 57%+ conversion rate and 90%+ satisfaction recovery.

Salesforce Consultative Sales Customer Relationship Management Customer Retention Service Recovery Lead Management Training Coaching Workflow Management

Assistant Manager

Showtime Pictures

May 2023 - Aug 2024 (1 year 3 months)

Supervised frontline digital imaging operations and led a team of 15+ employees. Managed high-volume customer operations and trained staff on software, equipment, and service standards.

Team Leadership Training Customer Service Workflow Management Operations Management

Customer Service Representative

Alorica

Aug 2015 - Feb 2017 (1 year 6 months)

Provided remote customer support across multiple client campaigns using CRM systems and structured workflows. Managed high-volume inbound interactions while maintaining accuracy and compliance.

CRM Systems Customer Service Documentation Problem Solving

Branch Office Administrator

Edward Jones

Jan 2011 - Dec 2015 (4 years 11 months)

Managed client communication, scheduling, and documentation for a 300+ client book of business. Maintained accurate records and supported long-term client relationships through proactive follow-up.

Client Communication Scheduling Documentation Administrative Support Customer Relationship Management Reporting

Restaurant Manager / Catering Sales Manager

Sia's Restaurant

Hired, trained, and coached employees using structured communication and service standards. Increased private event bookings through organized outreach and relationship development.

Hiring Training Coaching Sales Event Planning Customer Relationship Management Outreach

Director of Catering

Piatti Italian Restaurant

Generated revenue through prospecting and relationship development. Managed client relationships from initial inquiry through event completion, coordinating vendors and logistics.

Prospecting Event Coordination Customer Relationship Management Vendor Management Budget Management Customer Service

Sales & Catering Manager

The Fairmount Hotel

Developed new business relationships and negotiated service contracts through consultative communication. Managed client accounts and coordinated high-touch service throughout the customer relationship.

Consultative Sales Contract Negotiation Forecasting Performance Metrics Stakeholder Management Customer Relationship Management