Tayanna Nelson

Retains at-risk customers by negotiating service solutions, maintaining detailed customer records, and coordinating appointments and specialist handoffs to support long-term relationships. Coaches teammates on customer communication and best practices while managing high-volume daily interactions.

Delivered exceptional guest experiences by resolving concerns and coordinating solutions across multiple departments including Guest Relations and Park Operations. Supported onboarding activities for new Cast Members and handled cash, register balancing, and opening/closing responsibilities.

Assisted customers with shipping, package pickup, and delivery solutions while coordinating shipments and maintaining accurate tracking and inventory records. Supported business customers by ensuring convention shipments arrived accurately and on time and expanded responsibilities to improve operational support.

Consulted with customers to recommend print solutions tailored to their needs and produced business and specialty print projects. Supported document services including copying, scanning, faxing, shipping, and notary preparation while providing customer service alongside technology and furniture sales.

Transitioned into logistics after demonstrating operational performance and coordinated domestic and international shipments with accurate documentation. Collaborated with multiple departments to ensure timely logistics support and assisted with onboarding activities and internal company events.

Built customer relationships through consultative sales and active listening, recommending products based on customer needs and lifestyle. Scheduled deliveries, maintained customer records, resolved customer concerns, and trained new team members on product knowledge and customer service.

Provided friendly customer service in a fast-paced food service environment while preparing baked goods and beverages. Maintained food safety standards and handled opening/closing bakery operations.

Delivered exceptional guest service by assisting customers throughout their theater experience, including guests requiring ADA accommodations. Balanced cash drawers and supported opening/closing operations.

Managed customer orders, deliveries, and service requests through completion while resolving complex customer concerns involving damaged merchandise and delivery issues. Coordinated installations, deliveries, and contractor orders, and frequently trained associates and supported additional departments.

Served as a Seasonal Floor Lead, supervising approximately eight associates while maintaining customer service standards. Managed customer escalations, coached associates on service excellence, and coordinated daily floor operations and staffing coverage.

Earned a High School Diploma from Gateway High School.