mikala gordon
@mikalagordon
Strategic healthcare leader driving care operations, scaling processes, and telehealth outcomes.
United StatesWhat I'm looking for
I am a strategic healthcare operations leader with over five years of experience improving care coordination, compliance, and patient outcomes. I specialize in scaling processes using Lean methodologies and automation to deliver measurable improvements in telehealth and clinic operations.
At Amaze Health I led a 20-member remote team, implemented scalable SOPs in Salesforce and monday.com, and improved patient satisfaction and SLA compliance while reducing response times. Previously I built compliance automation with Power Automate and centralized resources that improved processing and care outcomes across multiple states.
I hold an MBA in Healthcare Administration and a Lean Methods Certification, and I prioritize data-driven optimization, team leadership, and patient-centered care when transforming operations and training teams to sustain growth.
Experience
Work history, roles, and key accomplishments
Director of Patient Advocacy
Amaze Health
Jan 2024 - Present (1 year 8 months)
Led a 20-member remote patient advocacy team, transforming care coordination to increase patient satisfaction by 20% and achieve 95% SLA compliance while reducing response times 15% through SOPs and automation.
Manager of Medical Licensing
Amaze Health
Jun 2021 - Jan 2024 (2 years 7 months)
Built scalable compliance and licensing processes using Power Automate to reduce processing time by 25% and improved care coordination outcomes by 10% through centralized resources and cross-functional management.
Healthcare Administrator
AFC Urgent Care
Jul 2019 - Jul 2020 (1 year)
Streamlined care operations and redesigned processes to improve operational efficiency by 10%, while overseeing staff training and compliance to maintain high-quality patient care.
Education
Degrees, certifications, and relevant coursework
CUColorado Christian University
Master of Business Administration, Healthcare Administration
2017 - 2019
Completed a Master of Business Administration with a focus on Healthcare Administration, emphasizing healthcare operations and management.
CUColorado Christian University
Bachelor of Science, Health Science
2013 - 2017
Completed a Bachelor of Science in Health Science with a minor in Business, focusing on health systems and administrative practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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