Open to opportunities

Katie Warfel

@katiewarfel

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Healthcare workforce transformation consultant improving workforce strategy and organizational effectiveness.

United States

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What I'm looking for

I’m looking to advise healthcare leaders on workforce strategy and organizational effectiveness—using structured change management, KPI-driven decision support, and strong stakeholder alignment to improve retention, engagement, operational performance, and patient access.

I’m a healthcare workforce transformation leader with 20+ years of experience driving organizational effectiveness, workforce strategy, employee experience, and multi-site operational performance across integrated health systems and provider environments. I’m recognized for leading complex, high-impact initiatives that improve employee engagement, retention, operational efficiency, and service delivery outcomes.

In my current Operational Strategy Consultant & Executive Advisor role, I advise executive leadership on workforce strategy and operational transformation, building KPI dashboards and supporting adoption planning, communication strategy, and process improvement (including AI-enabled workflow optimization). Across prior leadership roles, I delivered up to 25% operational efficiency gains, up to 90% employee engagement, up to 70% retention improvements, and 40% revenue growth—alongside enterprise change initiatives such as Epic implementation, EVV deployment, telehealth expansion, and HRIS adoption.

Experience

Work history, roles, and key accomplishments

Current

Operational Strategy Consultant

Current

Elite Pro Coaching

Jan 2024 - Present (2 years 7 months)

Advises executive leadership on workforce strategy, organizational effectiveness, and operational transformation. Leads organizational change initiatives and supports process improvement and AI-enabled workflow optimization.

Workforce Strategy Organizational Effectiveness Operational Transformation Change Management Stakeholder Engagement Communication Strategy Executive Reporting Process Improvement Workflow Optimization Performance Improvement Lean Six Sigma Black Belt

Current

Operational Strategy Consultant

Current

Bold Brave Me

Jan 2024 - Present (2 years 7 months)

Current

Operational Strategy Consultant

Current

Conserva Solar

Jan 2024 - Present (2 years 7 months)

Multi-Site Facility Administrator

DaVita Kidney Care

Jan 2022 - Jan 2024 (2 years)

Led workforce operations across 10–15 dialysis centers supporting approximately 500 employees and 150 providers. Improved operational efficiency by 25% through staffing optimization and workflow redesign, and improved patient satisfaction by ~70%.

Workforce Operations Multi Site Leadership Employee Relations Performance Management Onboarding Workforce Development Staffing Optimization Workflow Redesign Operational Efficiency Operational Reporting Referral Coordination Patient Placement Stakeholder Engagement

Practice Manager, Hematology/Oncology

Penn State Health

Jan 2021 - Jan 2022 (1 year)

Supported 75 staff and 15 providers across two locations by leading workforce integration, employee relations, and performance improvement initiatives. Improved retention by ~70% through leadership development and engagement strategies and improved operational efficiency by 25% through workflow redesign and process improvement.

Workforce Integration Employee Relations Performance Improvement Leadership Development Employee Engagement Workforce Planning Organizational Effectiveness Workflow Redesign Process Improvement Stakeholder Engagement

Multi-Site Agency Director

Addus HomeCare

Jan 2020 - Jan 2021 (1 year)

Oversaw approximately 500 caregivers across multi-state home healthcare operations. Led workforce planning, staffing optimization, and employee engagement initiatives, including EVV implementation with change management, training, and adoption strategy.

Workforce Planning Staffing Optimization Employee Engagement Change Management Training Multi Site Operations Lean Six Sigma Black Belt

Pathways Program Manager

Country Meadows Retirement Communities

Jan 2018 - Jan 2020 (2 years)

Supported 35 direct staff and partnered across 300–350 employees across multi-building campus operations. Increased employee engagement by ~90% through leadership development and culture initiatives and increased resident satisfaction by ~80% through workforce and service delivery improvements.

Leadership Development Employee Engagement Service Improvement Stakeholder Engagement Hospital Discharge Planner Partnerships Workforce Planning Staffing Coordination

Epic Implementation Lead

WellSpan Health

Jan 2016 - Jan 2017 (1 year)

Led Epic implementation, training, and system adoption initiatives for 35 staff and 22 providers across two healthcare locations. Managed $12M–$17M operational budgets and reduced patient wait times from six months to two weeks through workflow redesign, while supporting a colorectal cancer screening awareness and outreach campaign.

Epic Implementation Training Change Management Workflow Redesign Operational Efficiency Onboarding Performance Improvement Stakeholder Engagement Colorectal Screening Outreach

Progressive Healthcare Leadership Roles

Pinnacle Health System

Jan 2006 - Jan 2016 (10 years)

Supported physician practices and clinical teams across multiple service lines through workforce coaching, engagement initiatives, and operational improvement support. Provided Epic and NextGen implementation support, including training and workflow optimization, and partnered on process redesign and service delivery optimization.