Amanda May

I am an operations executive with more than 20 years of experience leading organizational growth, customer experience, and operational transformation across complex healthcare organizations. Throughout my career, I have built high-performing teams, optimized multi-site operations, and partnered with executive leadership to drive strategic initiatives that improve efficiency, strengthen customer relationships, and deliver measurable business results.

My experience spans operations leadership, customer and patient experience, workforce management, organizational development, technology implementation, process improvement, and change management. I have successfully built centralized operations, launched and optimized call centers, implemented CRM and AI technologies, standardized workflows, and developed scalable systems that support sustainable growth.

I thrive in fast-paced, mission-driven environments where collaboration, innovation, and continuous improvement are valued. Known for building strong relationships across organizations, I enjoy bringing people together, solving complex operational challenges, and creating strategies that improve both customer outcomes and business performance.

I'm passionate about helping organizations scale thoughtfully while developing engaged teams and delivering exceptional experiences for customers, employees, and stakeholders alike.