Lisa Chatterjee

Owned candidate scheduling for 8 recruiters across 5 business units, coordinating 150–200 interviews weekly while ensuring accuracy and a seamless candidate experience. Served as the primary point of contact for candidates in highly technical roles, communicating with clarity and empathy.

Consulted on and led Talent Operations projects for multiple clients, delivering scalable, high-impact solutions across process design, tech stack implementation, and administrative systems. Designed candidate experience and communications processes that reduced candidate response lag by 20%.

Streamlined interview scheduling, communications, and logistical support for 3 recruiters, improving efficiency and enhancing candidate experience. Executed high-volume coordination for up to 100 weekly interviews, consistently achieving 95% candidate satisfaction.

Developed engagement strategies for over 300 learners, consistently meeting 100% customer service metrics through agile processes. Engineered multi-channel support systems that maintained over 70% client retention for five consecutive quarters.

Developed and executed full-cycle recruitment strategies, building relationships with educational partners and creating engagement tracking systems for student enrollment. Automated administrative workflows for recruiting, admissions, and enrollment.

Crafted ATS-optimized resumes and LinkedIn profiles, driving a 90%+ client interview conversion rate. Redesigned employee training materials that reduced onboarding time by 20% by deploying adult learning principles.

Managed program participants through the full lifecycle from recruitment to performance management. Supported apprentices and employers with goal setting, evaluations, and development planning.

Obtained certification as an Associate Professional in Human Resources from the HR Certification Institute. This certification demonstrates a foundational understanding of HR principles and practices.

Completed the Certified Professional Coach program at iPEC, an ICF-accredited institution. This training focused on developing coaching methodologies and ethical practices for professional coaching.

Earned a Bachelor of Arts in English from the University of Central Florida. This program provided a comprehensive study of literature, critical analysis, and communication skills.