Linus Chukwudi Okwueze
@linuschukwudiokwueze
Client service executive/agent with 20 years’ experience delivering exceptional customer support and retention.
NigeriaWhat I'm looking for
I’m a results-driven client service executive/agent with 20 years of experience delivering top-notch service to clients across various industries. I consistently exceed customer satisfaction targets, with an average rating of 95%+, and I focus on building strong, long-term client relationships.
In my Operations Manager role, I managed 100+ clients and improved retention by 25% through exceptional support via phone, email, and chat. I’m also experienced in process improvement, timely issue resolution (90%+ first-call resolution), and customer due diligence training, plus leadership in marketing that helped grow a bottled water brand into a household name.
Experience
Work history, roles, and key accomplishments
Operations Manager
Friends Bureau De Change Ltd
Jan 2014 - Feb 2024 (10 years 1 month)
Managed a portfolio of 100+ clients, providing support via phone, email, and chat. Consistently exceeded customer satisfaction targets (95%+), improved client retention by 25%, and collaborated with internal teams to resolve issues and drive process improvements.
Customer Service Representative
Sigma Apartments
Jan 2008 - Jan 2013 (5 years)
Provided remote/offline customer service and support to clients via phone, email, and chat. Resolved client issues professionally with 90%+ first-call resolution and helped internal teams identify and implement process improvements.
Marketing Manager
Aristo Table Water Ltd
Managed a sales team for Aristo Table Water, marketing the indigenous bottled water product in the FCT. Built the brand into a household name within a short period and held the role for four years.
Education
Degrees, certifications, and relevant coursework
Institute of Management and Technology (IMT), Enugu
Higher National Diploma, Marketing
Earned a Higher National Diploma in Marketing from the Institute of Management and Technology (IMT) in Enugu, Nigeria, in 1994.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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