Tshegofatso Kwenamore
@tshegofatsokwenamore
Customer service professional and TEFL-certified educator, helping international clients with empathetic, fast, accurate support.
South AfricaWhat I'm looking for
I’m a TEFL-certified, highly motivated professional with over one year of experience as a Customer Service Representative, supporting U.S.-based clients in a fast-paced call centre environment. I manage high call volumes, resolve complex customer queries, and deliver exceptional service with empathy and professionalism, while keeping accurate records using CRM systems.
I also bring teaching and learner-support experience from my work as a Curriculum Assistant, where I supported lesson preparation, supervised study periods, and helped learners with revision and extra academic assistance. Now, I’m pursuing my BEd and seeking remote international opportunities in customer service, virtual assistance, or online teaching—so I can keep improving while contributing effectively to a mission-driven team.
Experience
Work history, roles, and key accomplishments
Patient Service Representative
Redial BPO
Jan 2025 - Present (1 year 4 months)
Handled high-volume inbound and outbound calls for U.S.-based healthcare/dental clients, providing accurate service, appointment, and policy information. Resolved complaints with empathy, maintained CRM records, and followed up to ensure full resolution and satisfaction.
Curriculum Assistant
W.K Maponyane Primary School
Jan 2023 - Jan 2024 (1 year)
Assisted teachers with lesson preparation and classroom management to support structured learning. Provided learner support through homework and revision supervision and helped maintain an inclusive classroom atmosphere.
Restaurant Operator
Softys SA
Jan 2022 - Present (4 years 4 months)
Managed customer orders, food preparation, and daily restaurant operations in a fast-paced environment. Ensured hygiene and safety compliance, maintained stock/usage records, and resolved customer complaints professionally.
Education
Degrees, certifications, and relevant coursework
University of the Witwatersrand
Bachelor of Education (BEd), Education (Foundation Phase)
2025 -
Currently pursuing a Bachelor of Education (Foundation Phase), focusing on teaching and learner support.
University of the Witwatersrand
TEFL Certificate, Teaching English as a Foreign Language (TEFL)
Completed a TEFL Certificate through the University of the Witwatersrand in 2022, building a foundation in communication and language instruction.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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