Stephen Emery

Spearheaded all customer service representative (CSR) duties relating to account management, with in-depth knowledge of global multi-level marketing companies commission structures and product insights, proactively addressing client concerns and inquiries, fostering positive relationships with client companies. Provided prompt and effective assistance to diverse customers via chat and email, resol

Achieved financial goals by accurately managing cash and balancing receipts, pursuing collections, posting payments and processing daily bank deposits accurately and timely. Maximized sales objectives with each prospective customer via the phone, web or in person at my location.

Proficiently navigated TreO tolling policies and procedures, educating customers on diverse options to optimize their experience. Handled high-volume incoming calls averaging X per day and provided expert assistance with TreO accounts, adeptly troubleshooting issues and addressing inquiries.

Oriented, trained, monitored & coached staff and provided direction for the further improvement of the customer’s experience. Performed product inventory in accordance with established policies and maintained related records.

Efficiently handled incoming calls, processed orders, and addressed inquiries from both retailers and customers, ensuring prompt resolution and satisfaction. Provided comprehensive product knowledge, including differences between product lines and technical details, to enhance customer understanding.

Led CSR team of X staff, enhancing customer service through coaching and training, while promoting professionalism in phone interactions. Educated customers on waste removal options, ensuring tailored solutions and informed decisions.

Trained over 75 new Canadian immigrants on essential customer service principles and POS system operations to ease their transition into the workforce. Delivered instruction on conflict resolution techniques, emphasizing effective communication and de-escalation strategies to manage challenging customer interactions.

Demonstrated mastery of eBay and PayPal platforms, adeptly navigating policies and functionalities to optimize user experience and ensure compliance across Canadian and US markets. Expertly managed customer service responsibilities, promptly addressing inquiries and resolving issues to enhance member satisfaction and uphold platform integrity.

Responsible for interviewing & recommendations for possible new hires to my Manager. Trained new staff on basic operations & CSR related duties, oversaw junior staff.

Responsible for all aspects of daily patient care. Administered treatments as directed by the Nurse of Physician.