Linda Coker
@lindacoker
Detail-oriented technical customer support specialist with 8 years' experience resolving issues remotely.
United StatesWhat I'm looking for
I am a detail-oriented, tech-savvy customer support professional with eight years of experience troubleshooting technical issues and delivering first-contact resolutions across phone, email, and web chat.
I have a strong track record maintaining accurate CRM records, training new team members, and coordinating with cross-functional teams to escalate and resolve complex technical challenges.
I remain calm under pressure, prioritize clear communication and documentation, and am committed to improving customer retention through timely follow-ups and process improvements.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Sharon Medical Services LLC
Nov 2021 - Present (4 years 1 month)
Troubleshot and resolved customer-reported product and account issues, achieving frequent first-contact resolution and improving customer retention through timely follow-ups. Maintained detailed CRM records and assisted in training new team members on technical support best practices.
Customer Service Representative
Joy and Love Health Services
Jun 2019 - Aug 2021 (2 years 2 months)
Provided technical assistance for customers using digital platforms, updated customer data with high accuracy, and collaborated on process improvements to enhance troubleshooting workflows. Contributed to team efforts to resolve common technical issues efficiently.
Customer Service Executive
Darkorchid Enterprises Ltd
Mar 2012 - Mar 2017 (5 years)
Researched and resolved technical customer issues, conducted outbound follow-ups to ensure satisfaction, and coordinated with logistics and IT to escalate complex problems. Trained and mentored new hires on support procedures and company software.
Customer Service Representative
Holab Maritime
Feb 2011 - Apr 2012 (1 year 2 months)
Provided technical support for maritime equipment and systems, applied internal policies to deliver accurate resolutions, and used active listening to address complex inquiries. Developed subject-matter knowledge to improve support quality.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Lagos
Master of Arts, International Law and Diplomacy
Completed a Master of Arts in International Law and Diplomacy at the University of Lagos, awarded in January 2006.
AUAmbrose Alli University
Bachelor of Arts, English
Earned a Bachelor of Arts in English from Ambrose Alli University, awarded in August 2001.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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