Shavon Sneeze

I am a dedicated Customer Service Representative with over 10 years of experience in technical support and customer satisfaction across various platforms. My proven ability to handle high call volumes and resolve complex customer issues efficiently has allowed me to maintain high levels of customer satisfaction in diverse industries. I am skilled in using CRM platforms such as Zendesk, Salesforce, and Freshdesk, and I pride myself on my strong communication, problem-solving, and time management skills.

In my recent role at Foundever, I delivered exceptional customer service by providing expert troubleshooting and technical support for QuickBooks, TurboTax, and Credit Karma software users. I guided customers through installation, setup, and configuration processes, addressing software compatibility issues and resolving installation errors. My commitment to providing exceptional customer experiences in a fully remote setting has consistently driven customer satisfaction through voice, chat, and email communication.

Throughout my career, I have consistently met or exceeded performance goals, including call resolution time and customer satisfaction ratings. I am self-motivated, tech-savvy, and adaptable, always striving to improve my skills and contribute positively to my team and the overall customer experience.