Lilo M
@lilom
I improve customer experiences through fast, clear support and process improvements.
United StatesWhat I'm looking for
I've supported customers in high-volume service environments at TACALA AUSTIN CO, Customer Service Remote, and Kroger, resolving inquiries efficiently while improving service quality.
At TACALA AUSTIN CO, I exceeded monthly performance targets by 15%, increased team productivity by 20%, reduced operational costs by 10%, and improved customer satisfaction scores by 30%. I also developed training programs that increased employee engagement and retention by 25%.
I troubleshoot POS and customer support systems, document recurring issues for escalation, and use clear written communication to deliver timely resolutions. My work also includes payroll and administrative systems, guest relations, logistics, and inventory coordination.
At Kroger, I processed and fulfilled more than 500 ClickList orders weekly with 99% accuracy, managed custom requests, and trained new associates. I bring a practical, customer-focused approach to problem solving, sales support, and cross-functional teamwork.
Experience
Work history, roles, and key accomplishments
Customer Service
Remote
Dec 2025 - Mar 2026 (3 months)
Consistently exceeded performance targets by achieving 120% of sales goals within the first year. Spearheaded process improvement initiatives that increased operational efficiency by 30%.
Employee
Tacala Austin Co
Dec 2018 - Jul 2023 (4 years 7 months)
Consistently exceeded monthly performance targets by 15%, demonstrating strong sales and customer service skills. Streamlined workflow processes, increasing team productivity by 20% through effective time management and collaboration.
Clicklist
Kroger
Jul 2013 - Jul 2014 (1 year)
Successfully processed and fulfilled over 500+ ClickList orders weekly, ensuring 99% accuracy and timely delivery. Enhanced customer satisfaction by efficiently managing order customization and special requests.
Education
Degrees, certifications, and relevant coursework
Little Elm High School
High School Diploma, General Studies
2012 - 2016
Earned a high school diploma from Little Elm High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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