kimberly mata

I’m a Customer Success Representative who delivers seamless customer experiences through fast, accurate support and thoughtful problem-solving. I resolve high volumes across phone, email, and chat, using CRM tools to keep every interaction organized and effective.

In my current role, I resolve an average of 50 inquiries daily and maintain accurate records for over 1,000 customer accounts. I’ve driven a 95% customer satisfaction score and improved ticket resolution efficiency by 30% by streamlining workflows and leveraging CRM capabilities.

Previously at HEB, I supported an average of 60 customers per shift with product inquiries while increasing customer satisfaction by 20%. I also achieved a 98% accuracy rate in processing transactions and mentored 5 new customer service associates, strengthening team performance and a customer-first mindset.

I bring technical proficiency, quality assurance monitoring, and troubleshooting skills to every request, turning feedback into improvements for better outcomes. I’m especially confident in data entry, reporting tools, and workflow automation, and I’m committed to empathy, conflict resolution, and continuous collaboration.