Looking for a job

Lillian Uche

@lillianuche1

Message

I convert high-volume calls into qualified leads, appointments, and lasting customer relationships.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer experience, call centre, outbound sales, lead generation, appointment-setting, or CRM pipeline role where I can turn high call volumes into qualified leads, conversions, and strong client relationships.

At MadeHome NYC, I manage real estate leads across chat, email, and text, nurture prospects through the sales cycle, and close deals while coordinating viewings, listings, and transaction workflows.

I've built my remote customer experience career across real estate, insurance, mortgage, and home improvement, handling up to 400+ outbound calls daily. I use CRM and dialer tools to qualify leads, set appointments, improve follow-up, and deliver empathetic service that supports conversion and retention.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

MadeHome NYC

Aug 2025 - Present (1 year 1 month)

Handles inbound and outbound communications with real estate leads, nurtures prospects through the sales cycle, closes deals, and coordinates property viewings and transactions.

Follow Up Boss (FUB) CRM Salesforce CRM Lead Nurturing Deal Closing Client Communication

Lead Qualifier / Appointment Setter

Universal Home Improvement

May 2025 - Aug 2025 (3 months)

Managed 400+ outbound calls daily to qualify homeowners and generate appointments for remodeling consultations, consistently exceeding weekly targets.

Outbound Calling Lead Qualification Appointment Setting CRM Rapport Building

Lead Qualifier

Specialty Life Insurance

Feb 2025 - May 2025 (3 months)

Conducted 300-400 daily outbound sales calls to qualify insurance prospects and schedule 5-6 qualified appointments per day for the sales team.

Outbound Sales Lead Qualification Appointment Setting Dialer24 Convoso CRM

Customer Support Specialist

Zeecrest Vantage Limited

Aug 2024 - Jan 2025 (5 months)

Handled 250+ client inquiries monthly across inbound and outbound channels, achieving a 95% satisfaction rate and contributing to a 10% increase in revenue.

Customer Support Inbound Outbound Calls Apollo GetProspect Lead Management Customer Retention

Virtual Assistant / Call Centre Agent

Alpha Mortgage

Apr 2023 - Jul 2024 (1 year 3 months)

Conducted 150+ daily outbound calls presenting mortgage refinance options, achieving a 20% improvement in engagement rates and qualifying 15+ warm leads per week.

Outbound Calling Refinancing Lead Qualification CRM Documentation