Open to opportunities

Stephen Ibeneme

@stephenibeneme

Message

Customer Service Specialist focused on complaint resolution, documentation, and reliable follow-up support.

Zimbabwe

Message

What I'm looking for

I’m looking for a customer-facing role where I can resolve inquiries quickly, document cases accurately, and coordinate clear follow-ups—using tools like Zendesk and Teams—to help customers feel supported and satisfied.

I’m a Helpful and detail-oriented customer service specialist with experience supporting customer inquiries, service documentation, complaint resolution, and West Africa follow-up communication.

Since 2021, I’ve worked as a Customer Service Specialist-Remote at Sedulo Group, responding to phone and email requests, documenting service cases, resolving basic complaints, and coordinating follow-up support while keeping client records updated.

Earlier, at Ramsac (2018–2021) as a Client Care Assistant-Remote, I handled phone and email requests, organized customer notes, assisted support teams, and helped maintain customer satisfaction records. I also developed front-desk fundamentals as a Reception Support Intern at Larana, Inc. (2017–2018) by answering calls, welcoming visitors, scheduling appointments, updating files, and supporting daily service tasks.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Sedulo Group

Jan 2021 - Present (5 years 6 months)

Provided remote phone and email support to handle customer inquiries, resolve basic complaints, and maintain accurate service case documentation. Coordinated follow-up communication to ensure ongoing customer care.

Customer Support Phone Support Email Support Complaint Resolution Case Documentation Zendesk Microsoft Teams

Client Care Assistant

Ramsac

Jan 2018 - Jan 2021 (3 years)

Managed inbound phone and email requests, organized customer notes, and supported customer satisfaction recordkeeping. Assisted support teams to maintain responsive client care and effective communication.

Customer Service Phone Support Email Support Customer Satisfaction Active Listening Microsoft Office

Reception Support Intern

Larana, Inc.

Jan 2017 - Jan 2018 (1 year)

Supported front-desk operations by answering calls, welcoming visitors, scheduling appointments, and updating files. Helped with daily reception tasks while maintaining a calm, professional customer-facing presence.

Phone Support Appointment Scheduling File Updates Active Listening Customer Service Microsoft Office