Lilian Johnson

• Provide administration and logistical support to the technical functions (Laboratories).
• Facilitates meetings and appointments for the respective Office and Directorate.
• Manage office protocol and etiquette.
• Ensure security of office records, equipment and documents.
• Receive and assist clients on various queries within the Directorate.
• Distributing, collecting, analyzing and compiling

• Prepared and managed budgets and attracted new tenants through advertising, property viewings, and encouraging referrals.
• Interviewed tenants and run credit checks and set rental rates, negotiated and enforced lease agreements.
• Addressed tenant complaints and inspected vacated units, contracted and supervised repairs and maintenance work.
• Collected rent, dealt with late payments, and

• Oversaw the operations functions of the hotel, as per the organizational chart and held a regular briefings and meetings with all of head of departments.
• Ensured full compliance to hotel operating controls, SOP’s, policies, procedures and service standards.
• Led all key property issues including capital projects, customer service and refurbishment and provided effective leadership to hotel te

• Ensured overall manager of Blue Bay Cove Hotel Watamu, developed and implemented policies that govern the operations of the company.
• Identified areas for improvement within the company and implementing strategies to address these areas, such as streamlining processes, reducing costs, and improving efficiency.
• Prepared reports by collecting, analysing, and summarizing data and trends.
• Manag

• Kept the stock of office supplies and placed orders when necessary.
• Supervised administrative staff and dividing responsibilities to ensure performance is met.
• Performed accounting tasks, including invoicing and budget tracking.
• Managed correspondence by answering emails, phone calls and sorting mail.
• Coordinated office activities and operations to secure efficiency and compliance to com

• Welcomed visitors by greeting them in person and directing them to their respective locations.
• Made reservations and ensuring a clear and accurate records of guest’s room bookings.
• Liaised with necessary departments like housekeeping to address any problems or complaints made by guests.
• Completed and maintained any incident reports, daily reports or other requested reports requested by man

• Served visitors by greeting, welcoming and directing them appropriately.
• Organized meetings, travel plans for the directors and general staff.
• Maintained office security by following safety procedures and controlling access via the reception desk.
• Kept updated records of office expenses and costs.
• Supported continuity among work teams by documenting and communicating actions, irregularit

Professional Short Course

Pursued a Master of Business Administration with a focus on Strategic Management.

Specialised in Marketing