Looking for a job

Liliana Caravajal

@lilianacaravajal

Message

I deliver compassionate healthcare support and reliable customer service in fast-paced environments.

United States

Message

What I'm looking for

I'm seeking remote, administrative, customer support, or college employment opportunities where I can contribute while continuing my professional growth.

I'm currently supporting patients as a personal care aide at Venture Forthe, helping with daily living activities, appointments, and everyday tasks.

My healthcare experience also includes caregiving at No Place Like Home and maintaining clean, sanitary patient environments at Rochester General while following hospital protocols.

I've handled remote insurance-policy support with The Gainey Agency, protecting health information and assisting with everyday expenses. I bring phone and email support, documentation, account assistance, and customer problem resolution skills.

My earlier customer-facing work at Career Start and McDonald's strengthened my ability to communicate clearly, work efficiently under pressure, and support people at busy events and high-volume service environments.

Experience

Work history, roles, and key accomplishments

Current

Personal Care Aide

Current

Venture Forthe

Nov 2023 - Present (2 years 10 months)

Provided compassionate support and assistance to patients with daily living activities. Built strong interpersonal relationships through patience, empathy, and professional communication.

Patient Care Daily Living Assistance Interpersonal Communication Empathy Professionalism

Housekeeper

Rochester General

Sep 2024 - Jun 2026 (1 year 9 months)

Maintained clean, organized, and sanitary patient environments while following strict hospital protocols. Communicated professionally with patients, visitors, and medical staff in a fast-paced healthcare setting.

Housekeeping Sanitation Healthcare Protocols Professional communication Healthcare Environment Understanding

Call Center Agent

The Gainey Agency

Feb 2025 - May 2026 (1 year 3 months)

Handled remote insurance policy inquiries and secured health information and access to everyday expenses. Provided customer support in a call center environment.

Call Center Insurance Policies Customer Support Data Security Remote Work

Caregiver

No Place Like Home

Jan 2022 - Dec 2024 (2 years 11 months)

Assisted clients with personal care, companionship, and household support services. Helped clients navigate daily needs while ensuring comfort and safety.

Personal Care Companionship Household Support Safety Daily Living Assistance

Server

Career Start

Dec 2022 - Aug 2023 (8 months)

Provided fast service for events such as balls, parties, and college events. Ensured customer satisfaction through communication, efficiency, and problem resolution.

Event Services Customer Satisfaction Communication Skills Efficiency problem resolution

Crew Member

McDonald's

Apr 2021 - Nov 2022 (1 year 7 months)

Delivered fast and friendly customer service in a high-volume environment. Handled orders accurately while maintaining efficiency and professionalism under pressure.

Customer Service Order Accuracy Efficiency Professionalism High Volume