Open to opportunities

Randi User

@randiuser

Customer support and data-entry professional skilled in clear communication, HIPAA privacy, and multitasking in fast-paced environments.

United States

Message

What I'm looking for

I’m seeking a remote role in customer support, data entry, or virtual assistance where I can deliver clear communication, attention to detail, and fast learning—helping customers and teams succeed with accurate, dependable support.

I’m a reliable, adaptable professional with strong experience in customer service and high-pressure environments, including a high-traffic café role where I delivered exceptional service while multitasking under pressure. I handle customer interactions with clear communication and attention to detail, including accurate cash/card/mobile payments and maintaining a clean, welcoming experience.

Most recently, I’ve worked as a Remote Caregiver (On-Call), providing direct personal care and emotional support while accurately updating digital health records and communicating with medical teams. I follow HIPAA and infection control procedures, and I’m also comfortable with administrative workflows like scheduling, documentation, proofreading, and Microsoft Office/Excel to support fast, dependable customer support and data-entry outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Barista

Current

The Wakery

Jan 2025 - Present (1 year 4 months)

Delivered exceptional customer service in a high-traffic café, accurately handling cash and mobile payments while multitasking under pressure. Maintained a clean, welcoming space and collaborated on drink/food preparation.

Customer Service Cash Handling Mobile Payments Multitasking Conflict Resolution

Current

Remote Caregiver (On-Call)

Current

BrightStar Care

Nov 2024 - Present (1 year 6 months)

Provided direct personal care and emotional support through remote and in-home assistance. Updated digital health records and coordinated communication with medical teams while following HIPAA and infection control procedures to protect safety and privacy.

Personal Care HIPAA compliance Infection Control Digital Health Safety Focused Care

Certified Nursing Assistant

Visiting Angels

Jan 2016 - Dec 2022 (6 years 11 months)

Supported rehabilitation in collaboration with OT/PT by tracking vitals, documenting progress, and assisting with daily living needs. Helped clients with mobility, hygiene, meal preparation, and safety-focused care while maintaining a dependable client connection.

Rehabilitation Support OT PT Assistance Mobility Client Communication