Shaquil Mitchell

I’m a Healthcare Customer Service Representative with 2+ years of experience in high-volume call center environments. I handle inbound/outbound calls, resolve customer issues, and keep documentation accurate while protecting confidentiality.

I’m knowledgeable in Medicare, Medicaid, and HIPAA compliance, with hands-on experience supporting claims, billing, and account inquiries. In my role, I maintained HIPAA-compliant records in CRM systems and consistently met performance metrics like call KPIs and quality scores.

Before focusing on call center work, I supported patient care as a Patient Care Assistant, assisting with activities of daily living (ADLs), mobility, and hygiene. I monitored patient conditions and reported changes, while maintaining confidentiality through HIPAA standards.

I also bring people-leadership experience from previous store roles, including supervising teams, scheduling, and training. I’m now seeking a remote position in healthcare customer service, insurance support, or patient coordination where I can combine patient-focused care with reliable, efficient customer resolution.