Chariety Ashley

Processed repossessions and managed AAdvantage mileage escalations, resolving complex disputes to improve retention and consistently met or exceeded SLAs, KPIs, and quality metrics.

Managed repossession processing, end-of-term and deferment processes, issued final bills/payoff letters, and conducted audits with retail collections to resolve past-due accounts.

Managed CPAP patient accounts, facilitated benefits and insurance documentation, handled escalated calls, and conducted weekly follow-ups to ensure order processing and patient retention.

Led an 18-agent sales team to top performance, provided weekly coaching and development, and partnered with senior leadership to achieve KPI targets and new objectives.

Performed filing, data entry, and audits of housing department client files, ensuring accurate record-keeping and supporting departmental review processes.

Handled cash and credit transactions, opened/closed registers, built displays, and assisted customers in-store and via telephone while maintaining merchandising standards.

Managed register operations, stocked shelves, created displays, assisted customers on the floor and by phone, and monitored for theft to reduce loss.

Solicited customers to visit showrooms, processed customer contracts and payments, and coordinated multiple phone lines under supervised monitoring.

Attended Tyler Junior College from 2006 to 2008 for post-secondary coursework.

Completed high school education at Longview High School, graduating in 2006.

Enrolled at the University of Texas at Arlington for further studies (no degree completion specified).