Open to opportunities

Liberty Joy De Castro

@libertyjoydecastro

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Dedicated customer service representative with 6 years of experience.

Philippines

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What I'm looking for

I am looking for a role that allows me to further develop my customer service skills in a supportive environment.

With nearly six years of experience as a Customer Representative and Sales Representative, I have honed my skills in effectively communicating with diverse customers while maintaining professionalism and politeness. My journey in customer service has been driven by a commitment to understanding customer needs and exceeding their expectations.

Throughout my career, I have developed a strong foundation in various customer service skills, including communication, adaptability, and time management. My experience at OSTARA TRADING CORPORATION has equipped me with the ability to handle customer inquiries efficiently, ensuring a positive experience for each individual. I continuously seek opportunities to enhance my skills and knowledge in this field.

Experience

Work history, roles, and key accomplishments

Customer Representative

Ostara Trading Corporation

Jan 2014 - Feb 2022 (8 years 1 month)

Worked as a Sales Representative and Customer Assistant for over 8 years, focusing on customer service excellence, communication, and problem-solving. Developed skills in handling customer inquiries and maintaining professionalism in all interactions.

Customer Service Communication Microsoft Office Time Management Multitasking Flexibility Teamwork Proofreading

Education

Degrees, certifications, and relevant coursework

St. Bridget College

Bachelor of Secondary Education, Education

2019 - 2021

Pursued a Bachelor of Secondary Education with a major in English, focusing on developing teaching skills and understanding educational methodologies.