Open to opportunities

Lia User

@liauser5

Message

HRIS and HR operations professional optimizing employee data and support.

Philippines

Message

What I'm looking for

I’m looking for a role where I can own HRIS/HR operations—keeping employee data accurate, supporting onboarding/offboarding, resolving inquiries, and producing actionable HRIS reporting—while collaborating with stakeholders and continuously improving workflows.

I’m an HRIS-focused HR operations professional, currently supporting employee data accuracy and operational efficiency through HRIS self-service tools, benefits, payroll inputs, reporting, and time tracking. I maintain and audit employee records, process HRIS transactions for new hires, transfers, and terminations, and validate HRIS data to help ensure payroll deadlines are met.

Before this, I supported high-volume communications and HRIS workflows at Pearson and strengthened my service and problem-solving skills as an Agent/CSR at TTEC. I also bring freelance experience in content moderation and training, plus transcription and QA work—so I’m comfortable handling sensitive information, following policy and quality standards, and troubleshooting issues with a solutions-first mindset.

Experience

Work history, roles, and key accomplishments

Current

HR Operations Assistant- HRIS

Current

Pearson Management Services Philippines Incorporated

Jan 2025 - Present (1 year 6 months)

Managed and optimized employee data and HRIS self-service processes, including benefits and payroll inputs, to ensure accuracy and operational efficiency. Supported HRIS transactions, audits, recurring/ad hoc HRIS reporting, and employee/manager inquiries.

HRIS Employee Data Management Employee records management HRIS Reporting Time Tracking Benefits Administration Employee Self Service Customer Support Troubleshooting

Agent CSR

TTEC

Sep 2024 - Oct 2024 (1 month)

Provided customer service support for telco inquiries by applying training in communication, active listening, problem solving, de-escalation, and maintaining professional tone. Used product knowledge to guide customers with relevant solutions.

Customer Service Communication Skills Active Listening Problem Solving De escalation Empathy Product Knowledge Customer Support

Communications Center Rep & HRIS

Pearson Management Services Philippines Incorporated

Dec 2023 - Jun 2024 (6 months)

Supported employee onboarding and HR/admin operations by handling high-volume inbound calls, documenting interactions in CRM/ticketing, and maintaining HRIS records. Processed HRIS status changes (new hires, terminations, transfers), troubleshot basic HRIS access issues, and prioritized requests within SLAs.

HRIS Employee Data Management Onboarding Inbound Calls SLA Management Employee Status Changes Troubleshooting Confidentiality

Content Moderator, AI Trainer

Thoth Pte Ltd.

Apr 2022 - Jun 2024 (2 years 2 months)

Moderated user-generated content to ensure compliance with community guidelines, legal standards, and company policies while maintaining a safe online environment. Developed and delivered training for content moderators and provided ongoing coaching and feedback on policy-aligned review quality.

Content Moderation Compliance With Standards Policy Enforcement Training and Development Judgment and Adherence to Requirements

Transcriber-QA

Gigazen Tech Data Processing

Oct 2021 - Apr 2022 (6 months)

Transcribed audio content with strict quality and formatting standards and progressed to QA responsibilities based on strong performance. Conducted quality checks on transcripts to verify accuracy, consistency, and compliance with company guidelines.

Transcription QA Aural Skills Transcript Accuracy Accuracy

Recruitment Intern

Ibex Global

Nov 2017 - Mar 2018 (4 months)

Supported recruitment in a BPO setting by assisting with sourcing, screening, and onboarding candidates. Gained experience in talent acquisition processes in a fast-paced environment.

Recruitment support Sourcing Screening Onboarding Talent Acquisition