Juliana Brandes
@julianabrandes
HR specialist with hands-on experience in recruitment, employee relations, and customer service.
What I'm looking for
I am an HR professional with progressive experience across recruitment, onboarding, employee relations, and HR administration, gained in fast-paced corporate and outsourced-staff environments. I have supported end-to-end HR processes from maintaining employee records to coordinating clearances, medicals, and ID renewals.
As an HR Specialist, I prepared HR reports, provided data-driven recommendations, handled grievances and disciplinary actions, and advised management on HR policy and programs. I have built and maintained partnerships with external agencies and liaised with manpower providers to manage outsourced staff.
I complement my HR background with customer-service experience, using negotiation, problem-solving, and empathy to resolve escalations, improve retention, and support product launches. I am results-focused, multi-task oriented, and committed to improving employee and customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Quantrics
May 2025 - Jan 2026 (8 months)
Processed customer requests and handled escalations to minimize service disconnections and improve retention; supported new product launches to enhance customer experience and achieved productivity and quality benchmarks.
HR Specialist
Straight Ahead Delivery Corp.
Jul 2024 - Jan 2025 (6 months)
Managed recruitment, onboarding, and employee relations; prepared HR reports and provided data-driven recommendations while handling grievances, disputes, and disciplinary actions.
HR Admin & HR Assistant
Wihi Asia Marketing Inc.
Sep 2023 - Jul 2024 (10 months)
Maintained employee records, benefits, and HR documents; coordinated recruitment, onboarding, clearances, medicals, and ID renewals while liaising with manpower agencies and managing outsourced staff.
Education
Degrees, certifications, and relevant coursework
San Mateo Municipal College
Bachelor of Science, Psychology
2019 - 2023
Completed a Bachelor of Science in Psychology program from 2019 to 2023.
Availability
Location
Authorized to work in
Job categories
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