jerome dalisay

Engaged proactively with customers via chat, demonstrating strong written communication skills. Effectively multitasked and quickly identified customer pain points to provide efficient support.

Managed administrative duties including answering calls, scheduling meetings, and supporting visitors. Carried out essential tasks such as filing, typing, copying, and scanning to ensure smooth operations. Completed operational requirements by scheduling and assigning administrative projects.

Supported all internal and external HR-related inquiries and maintained comprehensive employee records. Assisted with the recruitment process, including candidate identification, reference checks, and contract issuance. Managed payroll processing, resolved errors, and handled termination paperwork and exit interviews.

Responded promptly and professionally to customer inquiries in a non-voice environment. Maintained up-to-date knowledge of products and services to effectively assist clients. Demonstrated product use and clearly explained information to ensure customer understanding.

Provided essential back-office support for a US-based financial services company. Responsibilities included accurate processing of bank check payments and associated details.

Performed collection functions, registrations, charge corrections, and payment posting, ensuring accurate financial transactions. Conducted specialty appeals and verified payment accuracy, troubleshooting rejections and payer issues. Investigated aged accounts receivable and rejection patterns, preparing detailed reports on findings and trends.

Focused on developing expertise in human resource management, covering various aspects of HR development and organizational functions.

Completed secondary education, building foundational knowledge across various subjects.

Completed elementary education, gaining fundamental academic skills.