SZstephanie zamora
@stephaniezamora
Human Resources generalist and customer service professional driving operational excellence.
PhilippinesWhat I'm looking for
I am a dedicated Human Resources and Customer Service professional with over three years of hands-on experience in talent acquisition, employee relations, payroll administration, and client support. I consistently drive efficiency through clear communication, strong problem-solving, and organized processes that improve HR workflows and customer experiences.
I have managed end-to-end recruitment, onboarding, payroll with full compliance to Philippine labor requirements, and administered HRIS and CRM tools to maintain accurate records and prompt client follow-up. I also conducted internal audits and corrective actions aligned with ISO 13485:2016, and supported HIPAA-compliant record retrieval for medical clients.
Across roles in HR, sales, and operations I have delivered measurable results — including a 95% client inquiry satisfaction rate and a 20% increase in sales pipeline — while building lasting professional relationships and maintaining meticulous attention to detail.
Experience
Work history, roles, and key accomplishments
Record Specialist / Account Assistant
Yocierge Inc.
Jan 2022 - Present (4 years)
Resolved client order inquiries with a 95% satisfaction rate and used CRM tools to track communications; retrieved patient records from hospitals and clinics while maintaining confidentiality and HIPAA compliance.
Business Associate / Assistant Manager
Dragon Industries and Co.
Jan 2020 - Dec 2021 (1 year 11 months)
Managed end-to-end recruitment, processed semi-monthly payroll with 100% accuracy for government contributions, and oversaw spa operations to ensure policy compliance and customer service excellence.
HR and Sales Marketing Officer
OmnimedPhils Inc.
Jan 2019 - Dec 2020 (1 year 11 months)
Led recruitment and HR functions, administered payroll and benefits ensuring compliance with Philippine labor laws, and conducted internal audits with corrective actions aligned to ISO 13485:2016.
Customer Service Representative
East Joint Marketing
Jan 2018 - Dec 2019 (1 year 11 months)
Managed online product promotion and lead generation, handled order processing and customer follow-ups via chat and email to maintain high customer satisfaction for jewelry sales.
Education
Degrees, certifications, and relevant coursework
USUniversity of Rizal System
Bachelor of Business Marketing, Business Marketing
2019 - 2025
Bachelor of Business Marketing studies at the University of Rizal System from 2019 to 2025.
CCCivil Service Commission
Civil Service Passer, Public Service Examination
Civil Service passer for Career Service Professional/Subprofessional eligibility.
TETESDA
NC III Bookkeeping/Accounting Certificate, Bookkeeping/Accounting
TESDA-certified Bookkeeper (NC III) credential for bookkeeping and accounting tasks.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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