Open to opportunities

Noreen Fuentes

@noreenfuentes

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Detail-oriented professional with expertise in content moderation and HR.

Philippines

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What I'm looking for

I seek a role that values collaboration and offers opportunities for growth in HR and administrative support.

I am a dedicated professional with a strong background in content moderation and administrative support. Currently, I work as an Admin-Tech Support at NCR Voyix, where I handle inbound calls from restaurant clients regarding POS software concerns. My role involves creating and managing support case tickets using Salesforce Service Cloud, ensuring that client issues are resolved efficiently and effectively.

Previously, I served as a Senior Review Moderator at Supporting Enterprises (YOTPO), where I moderated and curated over 1,000 user-generated content items daily. My efforts not only ensured compliance with platform policies but also enhanced brand integrity. I take pride in my ability to collaborate on process improvements, optimizing workflows to meet client specifications and enhance operational efficiency.

With a Bachelor of Science in Business Administration, majoring in Human Resource Development and Management, I have a solid foundation in HR practices. My experience includes facilitating payroll processing and supporting recruitment efforts, which has equipped me with strong communication and interpersonal skills necessary for managing diverse interactions in dynamic work environments.

Experience

Work history, roles, and key accomplishments

Current

Admin-Tech Support

Current

NCR Voyix

Feb 2025 - Present (7 months)

Provided admin-tech support by taking inbound calls from restaurant clients regarding POS software concerns. Created and managed support case tickets using Salesforce Service Cloud and assigned cases to designated technicians based on client region.

Salesforce Service Cloud Technical Support Customer Service Troubleshooting

Senior Review Moderator

Supporting Enterprises (YOTPO)

Sep 2021 - Mar 2024 (2 years 6 months)

Moderated and curated over 1,000 user-generated content items daily, including photos and posts, to ensure compliance with platform policies and uphold brand integrity. Collaborated on process improvements by evaluating existing workflows and implementing solutions to meet client specifications and enhance operational efficiency.

Content Moderation Quality Control Workflow Optimization Brand Integrity

Customer Assistant

Landbank of the Philippines

Mar 2021 - May 2021 (2 months)

Facilitated the onboarding process of new personal account holders during the project period, ensuring a smooth and efficient experience. Consistently met and exceeded daily targets, assisting 100+ applicants per day while maintaining professionalism and strictly adhering to standard operating procedures.

Customer Service Onboarding Documentation Process Adherence

HR Assistant

Honda Cars Cebu Inc.

Jun 2017 - Sep 2017 (3 months)

Facilitated payroll processing for over 15 on-the-job trainees, ensuring accuracy and timely disbursements. Streamlined HR operations by coordinating applicant interviews and maintaining organized employee records.

Payroll Processing HR Operations Interview Coordination

Education

Degrees, certifications, and relevant coursework

University of San Jose-Recoletos

Bachelor of Science in Business Administration, Human Resource Development and Management

2014 - 2018

Completed a comprehensive curriculum focused on human resource development and management. Gained expertise in various business administration principles and practices.