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Joanna Marie Carillo

@joannamariecarillo

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Experienced HRIS and Talent Acquisition leader driving data-driven recruitment and HR operations.

Philippines

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What I'm looking for

I am seeking a role where I can lead HRIS and recruitment operations, drive process improvements, and deliver data-driven HR solutions in a collaborative, global environment.

I am an HR professional with 14+ years' experience specializing in HRIS administration, talent acquisition, and HR operations within global BPO environments. I have deep hands-on expertise with Workday and related HR tools, delivering data integrity, reporting, and process improvements across APAC, EMEA, and Global regions.

Throughout my career I led global recruitment initiatives, managed HRIS ticketing and EIB processes, and provided training and mentoring to recruiters while maintaining SLA adherence. I have driven continuous improvement projects, optimized system deployments, and produced actionable analytics using Excel and Power BI.

I bring strong stakeholder management, cross-functional collaboration, and a results-driven mindset focused on system optimization and operational excellence. I aim to apply my HRIS and recruitment expertise to scale efficient, data-led HR operations.

Experience

Work history, roles, and key accomplishments

Associate Talent Acquisition

Concentrix

May 2020 - Nov 2025 (5 years 6 months)

Led global recruitment efforts using Workday, SHL, Moodle and Phenom, driving process improvements and providing HRIS training to new recruiters while ensuring data integrity across APAC, EMEA, and global regions.

Workday Talent Acquisition HRIS Process Improvement Training Data Integrity

Sr. Representative HRIS

Concentrix

Jun 2019 - May 2020 (11 months)

Managed HRIS ticketing and data correction in Workday, handled EIBs and security role assignments, and supported APAC, EMEA and global teams while meeting SLA targets.

Workday Data Correction SLA Management Troubleshooting Global Support Reporting

Coordinator Talent Acquisition

Concentrix

Jan 2017 - Jun 2019 (2 years 5 months)

Provided Workday support across PH, EMEA and APAC, produced analytics on ticket volume and system performance, and coordinated regional talent acquisition and process improvements.

Workday Reporting Analytics Process Improvement Cross Functional Collaboration Ticketing

Administrator Officer

Concentrix

May 2014 - Dec 2016 (2 years 7 months)

Managed operational reports and HRIS data integrity using Excel (pivot tables, VLOOKUP, Power BI) and oversaw system orders and updates to align with operational needs.

Excel Pivot Tables Power BI Data Management Reporting HRIS Operations

Senior Support Professional

Concentrix

Aug 2011 - May 2014 (2 years 9 months)

Served as SME for HR systems and operations, resolved escalated system issues and reported operational metrics to management to inform performance decisions.

HR systems Escalation Management Reporting Operations Metrics

Sales & Customer Support

Concentrix

Dec 2010 - Aug 2011 (8 months)

Handled inbound/outbound customer support and sales, processed applications and upsells, and prepared performance reports to improve service delivery.