Lia Pinto

I am an operations specialist with over a decade of experience managing international freight operations, 3PL partnerships, and logistics quality assurance. I blend hands-on coordination with process improvement to deliver reliable, cost-effective supply chain solutions.

At Crowley Logistics I led Asia–U.S. import operations, negotiated competitive freight rates, and ensured customs compliance, while implementing automation in Monday.com to boost operational efficiency. I also developed customer onboarding programs that raised satisfaction by 10%.

As a Specialized Traffic Coordinator, I built strong relationships with shippers, 3PLs, forwarders, and carriers, managed cross-docking and reefer operations with a 98% load-integrity success rate, and coordinated complex fruit logistics to avoid delays and storage fees.

In my recent role as Logistics Quality Assurance Coordinator, I served as the primary escalation contact for quality concerns, performed virtual quality checks across multiple trades, and drove vendor coaching and process improvements to reduce callbacks and preserve client relationships.