Open to opportunities

Michael Fernandez

@michaelfernandez2

Message

Operations and project management professional driving process optimization and cross-functional execution.

Honduras

Message

What I'm looking for

I seek a role in a fast-paced, scalable tech or logistics organization where I can lead process improvements, build reporting frameworks, and drive cross-functional execution.

I am an operations and project management professional with 7+ years of experience leading cross-functional initiatives across logistics and service-driven organizations. I specialize in designing structured tracking systems, standardizing documentation, and improving reporting visibility to increase accountability and reduce errors.

In my recent role as Operations Manager I redesigned internal reporting workflows to improve turnaround time by 20% and built KPI tracking frameworks to monitor performance and service-level adherence. I have led international shipment coordination, managed export/import documentation, and served as an escalation point for complex operational challenges.

I am passionate about Web3 innovation and AI-driven infrastructure and seek opportunities to support scalable, transparent, high-impact technology organizations where process optimization, execution discipline, and cross-functional collaboration drive results.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Onboard Logistics Honduras S.A

Jan 2024 - Present (2 years 2 months)

Led operational oversight of import/export logistics and client coordination, redesigned reporting workflows to improve turnaround time by 20% and built KPI tracking frameworks to monitor service-level adherence.

Process Optimization KPI Tracking Stakeholder Management

Operations Supervisor

Onboard Logistics Honduras S.A

Jan 2022 - Jan 2024 (2 years)

Supervised daily execution of international shipping processes, managed overseas agent communications, and improved service follow-up systems to reduce client escalations by 15%.

Process Improvement

Export & Import Coordinator

CBX Global

Jan 2021 - Jan 2022 (1 year)

Coordinated end-to-end import/export operations across the supply chain, managed shipment flow from exporter warehouse to destination, and ensured documentation accuracy and timeline adherence.

Supply Chain Coordination Shipment Tracking

Customer Service Supervisor

AsiNetwork

Jan 2018 - Jan 2020 (2 years)

Led team performance management and standardized documentation/reporting practices, implemented review checkpoints and workflow redesigns to improve compliance and tracking.

Team Leadership Process Standardization Documentation Review Workflow Design

Call Center Quality Analyst

Allied Global

Jan 2016 - Jan 2018 (2 years)

Applied structured scoring systems to evaluate communication compliance and quality, analyzed performance trends and delivered executive-ready summaries to drive corrective actions.

Quality Assurance Performance Analysis Reporting Process Improvement

Education

Degrees, certifications, and relevant coursework

Ceutec

Bachelor's Degree, Logistics Engineering

2021 -

Pursuing a Bachelor's degree in Logistics Engineering with concurrent advanced English study; coursework focused on logistics and operational processes.