Linda Joy Espaillat

Ranked #1 top seller in the initial sales campaign and named Employee of the Month for sales performance. Built a personalized, client-focused sales approach that lifted campaign sales by 15%.

Resolved complex and high-risk customer disputes by investigating root causes and coordinating solutions across teams. Managed a portfolio of 200–300 client accounts and served as primary liaison with the in-house legal team.

Managed end-to-end B2B client relationships and logistics operations for heavy cargo shipments. Delivered competitive freight quotes by analyzing carrier capacity, cost, and regulatory requirements.

Joined as a founding leadership hire to build and coordinate operational, commercial, customer, vendor, and technical workflows for an early-stage construction equipment rental brokerage. Designed and implemented Zoho CRM/ERP workflows and built a multi-state vendor network.

Started as Assistant Operations Manager and quickly assumed direct ownership of client issue resolution, workflow improvement, and vendor coordination. Reduced client issue volume by approximately 70% and shortened issue-resolution turnaround from days to approximately 4–24 hours.

Ranked consistently among the top 3 sellers while also delivering hands-on customer service support. Owned customer success and retention activities for a 100+ account portfolio, maintaining an 83% retention rate.

Completed Honduran Baccalaureate (Bachillerato) in Science & Humanities Track in 2001.

Earned Basic Interpreter Certification from Language Line Solutions in San Diego, CA.