lia Sehean Pinto

With over 5 years of experience in account and operations management, I have honed my skills in client onboarding and retention, consistently delivering personalized solutions that enhance customer satisfaction. My tenure at Crowley Logistics Inc. allowed me to develop and execute an onboarding program that achieved a remarkable 95% adoption rate, significantly reducing implementation time from 30 to 15 days. I pride myself on my ability to identify opportunities for process improvement, exemplified by my creation of an automated dashboard that minimizes human errors and boosts operational efficiency.

Throughout my career, I have successfully managed a portfolio of over 50 enterprise clients across Latin America, fostering strategic relationships with key stakeholders. My role as a Sr. Specialist in Customer Operations involved leading problem-solving initiatives and collaborating with multidisciplinary teams to create effective plans that address client needs. My previous experience as a Traffic Coordinator at Seaboard Solutions further solidified my expertise in logistics, ensuring compliance with regulations while maintaining a 98% success rate in cargo integrity.