Katherine Rosales
@katherinerosales
I coordinate freight operations, strengthen quality standards, and coach teams to improve customer outcomes.
HondurasWhat I'm looking for
I'm currently supporting North American Transport Services by maintaining load information in TMS, coordinating shipments, reviewing broker credit, verifying compliance, and dispatching freight safely and efficiently.
Over 12 years at AlliedGlobal, I progressed from Customer Service Representative to Floor Supervisor and Sales Quality Analyst, coaching employees, evaluating customer interactions, resolving escalations, and improving team performance against KPIs. I also bring classroom teaching experience and professional English proficiency alongside native Spanish.
Experience
Work history, roles, and key accomplishments
Logistics Operations Specialist
North American Transport Services
Jul 2025 - Present (1 year 1 month)
Enter and maintain accurate load information in TMS, coordinate shipment details, verify carrier and broker compliance, review broker credit, assign loads to drivers, and ensure compliance with U.S. transportation regulations.
QA Analyst / Floor Supervisor
Allied Global
Sep 2013 - Jul 2025 (11 years 10 months)
Started as a Customer Service Representative, promoted to Floor Supervisor, and worked as a Sales Quality Analyst. Trained and coached new employees, conducted quality evaluations, and handled escalated customer concerns.
School Teacher
Blessing School / Middletown School
Jun 2011 - Jun 2013 (2 years)
Taught Grammar, Spelling, Literature, Science, and Mathematics to elementary students. Developed lesson plans and classroom activities, maintained a positive environment, and evaluated student performance.
Education
Degrees, certifications, and relevant coursework
National Autonomous University of Honduras
Bachelor's Degree, Business Administration
2020 -
Pursuing a Bachelor's Degree in Business Administration.
Francisco Morazán National Pedagogical University
Certificate, English as a Second Language
2009 - 2010
Completed a Certificate in Advanced English as a Second Language.
Instituto 1ro de Mayo de 1954
High School Diploma, Computer Technician
2002 - 2008
Earned a High School Diploma with a focus on Computer Technician.
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
Job categories
Skills
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