Open to opportunities

Linda Joy Espaillat

@ashtonmottaespaillat

Director of Operations and B2B sales professional scaling logistics and vendor networks with bilingual customer-first leadership.

Honduras

Message

What I'm looking for

I’m looking for a role where I can lead operations and drive B2B growth—combining vendor management, logistics optimization, sales campaigns, and customer retention with bilingual, customer-first execution.

I’m an Operations & Sales professional with 14+ years of experience scaling startup logistics, managing 50+ vendor relationships, and driving customer retention across B2B SaaS and nearshore markets. Bilingual (English/Spanish), I focus on vendormanagement, account growth, and process optimization that keeps operations and customers aligned.

In operations leadership roles, I’ve owned end-to-end logistics and vendor acquisition for startup launches, implemented compliance and verification protocols (including background checks and COI verification), and reduced compliance risk. I also use site analysis with geolocation tools to support equipment installation and reduce friction between vendors and contractors.

In customer-facing roles, I’ve managed customer success for 100+ accounts, built retention campaigns to reduce churn, and led contract renewal negotiations with C-level clients to secure significant renewals. I’ve also handled escalations with empathy and professionalism while maintaining accurate account documentation and issue resolution.

I bring a strong fraud detection and market analysis mindset, including implementing fraud detection protocols to identify and prevent fraudulent transactions. Recently, I’ve been active in direct sales and customer support operations—where I maintain pipeline tracking, follow-up discipline, and campaign optimization alongside my team.

Experience

Work history, roles, and key accomplishments

Remote Sales Rep / Sales Associate

Remote Reps

May 2026 - Jul 2026 (2 months)

Executed B2B and B2C sales campaigns and managed inbound/outbound cold and warm leads with follow-up. Maintained pipeline tracking and contributed to campaign optimization.

B2B Sales B2C Sales Campaigns Cold Calling Lead Follow Up Lead Management Account Management

Time Share Cancellation Specialist

RFA (Time Share Cancellation Services)

Aug 2025 - May 2026 (9 months)

Provided customer support and account/member services for time share cancellation workflows. Managed escalations and liaised between clients and the in-house legal team while maintaining accurate records.

Customer Support Customer Service Account Management Member Services Escalation Handling Customer Documentation

Sales Representative / Vendedora

STT Logistics

Mar 2025 - Jun 2025 (3 months)

Performed B2B sales for logistics and cargo shipping services across the United States. Prepared quotes for complex shipping projects and trained on heavy-cargo regulations, permitting, and weight limits.

B2B Sales Logistics Quote Preparation Customer Relationship Management Heavy Cargo Regulations Weight Limits Permitting

Director of Operations

Site Service Plus, LLC

Jan 2024 - Jan 2025 (1 year)

Led end-to-end logistics operations and vendor acquisition for a construction supply rental startup. Implemented background checks and COI verification protocols and served as primary dispatch liaison between vendors and contractors.

Logistics Operations Background Checks Vendor Procurement Cost Analysis Dispatch Coordination

Operations Specialist

Discount Dumpster Co (via Remote Reps)

Sep 2022 - Jan 2024 (1 year 4 months)

Managed logistics and operations across 50+ nationwide vendors for construction rental services. Conducted market analysis and project planning, implemented fraud detection protocols, and reduced escalations through proactive problem-solving.

Vendor Management Market Analysis Pricing Analysis City Ordinances Research Permitting Change Monitoring Project Planning Fraud Detection De escalation

Member Success and Software Specialist

Score Shuttle

Mar 2020 - Aug 2022 (2 years 5 months)

Managed customer success and retention for 100+ accounts, achieving high retention and reducing churn with targeted retention campaigns. Led bilingual script interpretation and supported renewal negotiations with C-level clients.

& Customer Success Account Retention Customer Retention Training And Development

Interpreter & Language Specialist

Interpretia

Dec 2018 - Jan 2020 (1 year 1 month)

Provided live English-Spanish interpretation for medical, legal, and social services. Specialized in high-accuracy, mission-critical communications and managed cultural nuance with empathy in sensitive scenarios.

English Spanish Translation Medical Interpretation Legal Interpretation High Accuracy Communication Empathy

Customer Retention Technician

Tracfone

Aug 2014 - Jun 2016 (1 year 10 months)

Delivered Tier 2 customer service and technical support, resolving complex hardware, software, and network issues. Maintained strong customer satisfaction while improving first-contact resolution outcomes.

Tier 2 Customer Support Technical Support Issue Resolution hardware troubleshooting Network Troubleshooting Customer Satisfaction

Administrative Assistant

USA II

Nov 2001 - Dec 2010 (9 years 1 month)

Managed office administration and clerical operations, including staff communication systems. Oversaw inventory management, executed marketing campaigns, and handled collections and accounts receivable to improve cash flow.

Office Administration Inventory Management Marketing Campaign Execution Collections Accounts Receivable Cash Flow Management