Liam Meyers
@liammeyers
Customer Service Specialist transitioning to Data Analyst role.
What I'm looking for
With over 15 years of experience in the Retail and Customer Service industries, I have honed my skills in resolving customer issues quickly while maintaining high service standards. Recently, I completed the Google Data Analytics Professional Certificate, which has equipped me with a strong foundation in data analytics and visualization.
My expertise lies in utilizing tools like Excel and Google Workspace to track metrics and identify opportunities for improving customer service. I have successfully completed projects that demonstrate my ability to analyze financial data and create meaningful visualizations for stakeholders. I am passionate about leveraging data to drive informed decision-making and enhance customer experiences.
Experience
Work history, roles, and key accomplishments
Team Associate - Stocking 1
Walmart
Feb 2024 - Present (1 year 5 months)
Actively prepared store for ease of customer shopping, verifying product was available on the shelves and removed from the back room as needed. Used company designed mobile device applications to manage inventory movement and correct errors for reshipment.
Packer
Gilmer Inc
May 2023 - Present (2 years 2 months)
Processed chips for packing on production line to meet quotas for customer orders. Trained new hires in company processes and implemented new training for assembly of merchandising displays.
Online Shopping Lead/Scanning Assistant
Crops Fresh Market
Dec 2021 - Present (3 years 7 months)
Executed online grocery orders for pickup and delivery, verifying order accuracy and freshness for customer satisfaction. Analyzed store metrics through use of spreadsheets for online shopping to identify target areas for better training of associates.
Tax Examining Clerk - GS 04
Internal Revenue Service
Mar 2020 - Present (5 years 4 months)
Processed taxpayer Power of Attorney forms for new entry or updating in database. Batched and sorted documents by type in preparation for data entry.
Retail Reset Merchandiser
SAS Retail Services
Jul 2019 - Present (6 years)
Executed planograms for store locations to highlight product for customer purchase. Traveled among stores in Chester County area to verify store compliance with planograms.
Buyer Assistant
CarMax
Aug 2018 - Present (6 years 11 months)
Captured and formatted pictures of saleable vehicles for display on company website. Assisted other locations with questions in regards to inventory available for customer purchase.
Customer Service Associate
Lowe's Home Improvement
May 2018 - Present (7 years 2 months)
Assisted customers with purchases and product location in regards to gardening needs. Managed live inventory to ensure proper care was provided.
Senior Game Advisor
GameStop
Dec 2017 - Present (7 years 7 months)
Managed location opening/closing procedures in regards to store readiness and deposits. Verified customers had all necessities to complete their gaming experiences.
Front End Supervisor
Micro Center (Micro Electronics Inc.)
Oct 2010 - Present (14 years 9 months)
Actively insured proper hiring and scheduling of Customer Service Representatives and Store Office Associates according to business needs. Analyzed customer service metrics and coached Customer Service Representatives on best practices to meet store goals.
Education
Degrees, certifications, and relevant coursework
Merit America
Certificate, Data Analytics
Activities and societies: Collaborated with training cohort to gain proficiency in team-based project management, task prioritization, problem-solving, and frequent use of Google Workspace tools.
Cultivated skills in the collection, transformation, organization, and visualization of data to draw conclusions, make predictions, and drive informed decision-making. Completed hands-on labs and a capstone project to master the art and science of asking questions, preparing, processing, analyzing, visualizing, and acting on data as encountered in real-world scenarios.
ServSafe
Certification, Food Protection Management
Obtained the Food Protection Manager Certification from ServSafe, demonstrating proficiency in food safety practices and regulations. This certification is valid until May 2028.
Marple Newtown Senior High
High School Diploma, General Studies
Completed high school education and earned a diploma from Marple Newtown Senior High. The curriculum provided a foundational education across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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