Cophen Wright
@cophenwright
Aspiring data analyst converting call-center metrics into actionable insights through analytics and coaching.
United StatesWhat I'm looking for
I am an aspiring Data Analyst currently pursuing a Bachelor of Science in Data Analytics at Western Governors University, with 50% of the degree completed. I bring practical experience sourcing, cleaning, and visualizing data from platforms like Five9 and AS400.
Over three years I coached and mentored agents in fast-paced call-center environments, led large new-hire classes, and supervised peer development champions to improve KPIs and customer experience. I build multi-page trackers in Google Sheets and dashboards with Excel pivot tables and charts to monitor trends and drive decisions.
I have hands-on exposure to SQL and structured table design in MySQL through small-scale personal projects and created insights for an offshore pilot that demonstrated my ability to deliver professional analytics. I regularly produce presentations in PowerPoint/Google Slides to communicate findings to stakeholders and lead meetings to explain trends.
I am committed to continuous learning, trial-and-error improvement, and collaborative coaching. I seek to apply my data sourcing, cleaning, visualization, and mentoring skills to help teams improve performance and make data-informed decisions.
Experience
Work history, roles, and key accomplishments
Data Analyst
Rentokil‑Terminix
Jan 2024 - Present (1 year 9 months)
Sourced and cleaned data from Five9, AS400 and Cresta, built multi-page Google Sheets and Excel trackers and dashboards to monitor KPIs, and delivered insights that improved agent performance through targeted coaching and stakeholder reporting.
Customer Experience Coach
Rentokil‑Terminix
Jan 2024 - Present (1 year 9 months)
Sourced system data into Excel trackers to visualize trends, presented analyses to teams, performed QA on calls, and provided one-on-one mentorship to agents to improve KPIs and customer experience.
Trainer (Seasonal)
Rentokil‑Terminix
Feb 2025 - Sep 2025 (7 months)
Oversaw the 2025 Nesting Program, supervised 9 peer development champions, built trackers from Five9 and Mission data, trained 12 classes of 20+ agents, and drove performance improvements through continuous feedback and QA.
Collections Specialist
Rentokil‑Terminix
Jun 2023 - Jan 2024 (7 months)
Collected past-due balances via inbound calls, tracked and analyzed performance with Microsoft Office and Google tools, and mentored collections team members to improve outcomes.
ALHandled inbound sales calls, consistently met scorecard expectations, used Microsoft Office to support workflows, and coached peers to improve scorecard performance.
Automotive Sales Consultant
Barnes Crossing Auto Group
Sep 2020 - May 2021 (8 months)
Negotiated used vehicle deals, sourced leads via social and in-person outreach, managed follow-ups in CRM, and delivered customer walkthroughs to ensure satisfaction.
Maintenance Lead
United Furniture Industries
Jun 2017 - Sep 2020 (3 years 3 months)
Supervised fabrication and custom part creation, led preventative maintenance schedules to reduce downtime, managed electrical repairs, and coordinated safety and performance meetings.
Education
Degrees, certifications, and relevant coursework
WUWestern Governors University
Bachelor of Science, Data Analytics
2025 -
Enrolled in the Bachelor of Science in Data Analytics program with approximately 50% of prior credits transferred into WGU as of September 2025.
Lamar County High School
High School Diploma, High School
2010 - 2014
Completed high school diploma at Lamar County High School in May 2014.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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