Open to opportunities

Megan Lord

@meganlord

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Detail-oriented professional with expertise in customer service and analytics.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my analytical skills while contributing to a positive team environment.

I am a dedicated professional with a strong background in customer service and analytics. My experience at The Home Depot has equipped me with the skills to manage inventory, assist customers, and train new associates effectively. I pride myself on my attention to detail and my ability to communicate clearly with both customers and team members.

With a degree in Psychology from California Baptist University and a Google Data Analytics Certification, I have developed critical thinking and analytical skills that I apply to my work daily. I am passionate about leveraging my skills to improve processes and enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Freight Associate

Current

The Home Depot

Jan 2025 - Present (6 months)

Assisted in truck unloading operations and maintained stock on shelves. Managed key receivables for incoming freight.

Inventory Management Stocking Supply Chain Teamwork

Service Desk Lead

The Home Depot

Feb 2023 - Jan 2025 (1 year 11 months)

Completed weekly and monthly inventory reports and assisted customers with returns and order pickups. Trained new associates on policies and programs, delegated tasks, and resolved order issues.

Customer Service Inventory Management Training Team Leadership Problem Solving Data Entry Retail Operations

Service Desk Associate

The Home Depot

Jun 2021 - Feb 2023 (1 year 8 months)

Assisted customers with returns and order pickups, and conducted weekly order audits. Helped customers place online orders and specialized in TuffShed sales.

Customer Service Sales Order Processing Auditing Product Knowledge Online Ordering

Front of House Team Member

StoneFire Grill

Sep 2020 - Jan 2021 (4 months)

Greeted and served customers, and accurately packed food and catering orders. Organized the food line-up for servers to ensure efficient service.

Customer Service Food Preparation order fulfillment Teamwork Communication Catering

Front of House Team Member

StoneFire Grill

Mar 2017 - Aug 2018 (1 year 5 months)

Greeted and served customers, and accurately packed food and catering orders. Organized the food line-up for servers to ensure efficient service.

Customer Service Food Preparation order fulfillment Teamwork Communication Catering

Education

Degrees, certifications, and relevant coursework

California Baptist University

Bachelor of Arts, Psychology

Studied Psychology at California Baptist University. Highlighted courses included Research and Methodology, Theories of Personality, and Lifespan Development.