Open to opportunities

Jun Recillo

@junrecillo

Message

Customer service representative dedicated to enhancing organizational success.

Philippines

Message

What I'm looking for

I am looking for a challenging role where I can leverage my skills and contribute to the organization's success.

I am a dedicated customer service representative with a strong commitment to utilizing my skills for the success of my organization. With experience in assisting healthcare professionals, I have developed excellent communication and problem-solving skills that enable me to effectively address client needs and ensure satisfaction.

During my tenure at Sagility, I handled calls and assisted healthcare professionals with patients' health benefits and insurance claims, demonstrating my ability to manage sensitive information with care and professionalism. My role at Accenture further honed my analytical skills as I ensured content adhered to community guidelines, contributing to a safer platform for users.

Experience

Work history, roles, and key accomplishments

Trust & Safety New Associate

Accenture

May 2024 - Present (1 year)

Analyzed diverse content to ensure strict adherence to established community guidelines. Contributed to maintaining a safe and secure online platform for all users by enforcing policies.

Content Moderation Enforcement Community Policies Analytical Skills Problem Solving Risk Assessment

Customer Service Representative

Sagility

Apr 2022 - Present (3 years 1 month)

Received inbound calls to assist healthcare professionals regarding patient health benefits and insurance claims. Provided comprehensive support to resolve inquiries and ensure accurate information dissemination.

Customer Service Healthcare Benefits Claims Communication Skills Problem Solving Data Entry

Education

Degrees, certifications, and relevant coursework

Imelda Elementary School

Primary Education, General Studies

Completed primary education, building fundamental literacy and numeracy skills. Engaged in basic academic subjects and foundational learning activities.

Biliran Province State University

Bachelor of Science, Tourism Management

Studied various aspects of tourism, including hospitality management, travel operations, and destination marketing. Gained knowledge in providing excellent customer service and managing tourism-related businesses.