caitlin perez
@caitlinperez
Customer support specialist focused on accurate, empathetic service.
United StatesWhat I'm looking for
I am a dedicated call center and customer support specialist with over three years of hands-on experience assisting customers via phone, in-person, and digital channels.
I consistently handle high-volume inbound calls, take accurate orders, document interactions in CRM-style systems, and maintain strong attention to detail for data entry and transaction records.
My strengths include conflict de-escalation, clear communication, multitasking in busy environments, and improving workflows to reduce wait times and errors.
I bring reliable teamwork, professional phone etiquette, and a commitment to creating positive customer experiences that drive satisfaction.
Experience
Work history, roles, and key accomplishments
Call Center Specialist
Jaggers
Apr 2025 - Oct 2025 (6 months)
Handled high-volume customer calls for orders and service inquiries, verified order details to prevent errors, and resolved concerns professionally to maintain satisfaction and timely order completion.
Customer Service Support
Segra Stadium
Mar 2024 - Jun 2024 (3 months)
Provided guest assistance and event information, verified attendance for childcare activities, and coordinated with staff to maintain safety and respond to guest concerns.
Cashier / Customer Support
Auntie Anne’s
Mar 2023 - Jun 2023 (3 months)
Managed POS transactions and assisted customers by phone and in person during high-volume periods, maintaining accuracy and quick service while supporting store operations.
Phone Order Specialist
Primo Pizza
Dec 2022 - Jun 2023 (6 months)
Handled high-volume inbound calls to take and verify food orders, documented special requests, managed timing and delivery inquiries, and improved workflows to reduce wait times.
Education
Degrees, certifications, and relevant coursework
Westover High School
High School Diploma, General Studies / High School
2021 - 2023
Activities and societies: Coursework included Microsoft Office proficiency and digital communication tools.
Completed High School Diploma with coursework in English, Computer Applications, Public Speaking, and Business Communication.
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring caitlin?
You can contact caitlin and 90k+ other talented remote workers on Himalayas.
Message caitlinFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
