Open to opportunities

Ley Forones

@leyforones

Message

Dedicated customer service professional with strong technical support skills.

Philippines

Message

What I'm looking for

I am seeking a role that allows me to leverage my customer service skills in a dynamic environment, with opportunities for growth and development.

I am a hardworking customer service professional with a focus on satisfaction and retention. Currently, I serve as a Secretary at First Unity Textile Mills, where I handle confidential files, screen documents, and schedule meetings with stakeholders. My role involves executing job orders from the President and providing direction to staff, ensuring smooth operations within the organization.

Previously, I worked as a Technical Support Tier 1 at Navien US, where I managed inbound calls from consumers and wholesalers, providing technical assistance and resolving complex issues. My experience as a Freelance Appointment Setter at Lead Heroes allowed me to hone my skills in generating leads and setting appointments, while my time at IQOR as a Customer Care Specialist involved handling high volumes of international inbound calls and managing customer accounts efficiently.

Experience

Work history, roles, and key accomplishments

Current

Secretary

Current

First Unity Textile Mills

Oct 2024 - Present (8 months)

Handled confidential files, screened documents and reports for meetings. Scheduled meetings with stakeholders and executed job orders from the President, giving orders to staff/employees.

Document Screening Stakeholder Management

Technical Support Tier 1

NAVIEN US

Feb 2024 - Sep 2024 (7 months)

Handled inbound calls from consumers, wholesalers, and distributors, providing technical assistance. Resolved complex concerns using critical thinking and a resourceful nature.

Technical Support Inbound Customer Service Troubleshooting Problem Solving Critical Thinking

Freelance Appointment Setter

LEAD HEROES

Sep 2023 - Dec 2023 (3 months)

Called prospective clients to generate leads and set appointments for Medicare/Medicaid. Met established service standards and managed challenging demands.

Lead Generation Appointment Setting Cold Calling Sales Customer Service Communication

Customer Care Specialist

IQOR

Jul 2022 - Present (2 years 11 months)

Handled international inbound calls for a Telco Account (T-Mobile), verifying and logging high volumes of daily data. Processed customer exchanges, refunds, and bill adjustments to correct product or service problems.

Customer Care Inbound Data Entry Account Management Customer Retention

Freelance Customer / Tech Support

RED POCKET MOBILE

May 2021 - Present (4 years 1 month)

Delivered top-tier support to customers via inbound and outbound calls, email, and chat requests. Retained customer loyalty by finding the best possible solutions for each issue or concern.

Customer Support Technical Support Outbound Calling Email Support Chat Support Troubleshooting Customer Retention

Education

Degrees, certifications, and relevant coursework

General Santos Foundation Inc.

Bachelor of Science, Accounting Technology

Undertook a comprehensive curriculum focusing on accounting principles and technologies. Gained foundational knowledge in financial record-keeping, auditing, and tax preparation.