Looking for a job

LeTrey Langston

@letreylangston

Message

Experienced communications manager with a passion for employee engagement.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values creativity and fosters employee engagement, where I can leverage my communication skills to drive impactful change.

I am a seasoned communications professional with a deep understanding of corporate internal communications, spanning from frontline to executive leadership perspectives. My experience includes executing project work, fostering partnerships, and leading the development of sustainable engagement and change management strategies. I take pride in my quantifiable success, which reflects a workforce that is meaningfully connected to the organization’s culture, inspiring and empowering employees through performance excellence and transformational change journeys.

In my most recent role as Sr. Manager of Communications, Engagement, and Change at Verizon, I successfully executed 145 engagement initiatives, achieving a remarkable 95% employee satisfaction rate. I developed and launched a robust employee recognition program, awarding $15K monthly, and transformed the C-Suite message delivery strategy for both internal and external audiences. My efforts in multimedia content creation led to a 175% increase in usage of the redesigned employee website, demonstrating my commitment to enhancing communication and engagement within the organization.

Throughout my career, I have consistently focused on improving employee experience and engagement through innovative strategies and tools. From standardizing communication channels to developing performance analytics, my work has always aimed at creating a cohesive and engaging workplace environment. I am passionate about leveraging my skills in storytelling and communication to drive meaningful change and foster a culture of recognition and empowerment.

Experience

Work history, roles, and key accomplishments

Sr. Manager Comms, Engagement, & Change

Verizon

Aug 2022 - Sep 2024 (2 years 1 month)

Successfully executed 145 engagement initiatives with a 95% employee satisfaction rate and developed a robust employee recognition program, awarding $15K monthly. Transformed C-Suite message delivery strategy for internal and external audiences, standardizing virtual and in-person event planning logistics and content. Led webmag-styled employee website re-design and migration, resulting in a 175%

Employee Engagement Change Management Internal Communications Content Creation Event Planning Web Design Project Management Slack

Manager, Communications and Engagement

Verizon

Feb 2020 - Aug 2022 (2 years 6 months)

Standardized channel branding, logo, and messaging usage, and rebranded internal social media identity, increasing engagement by 300%. Wrote and produced an employee engagement news video blog with 13K views in the first year. Developed a transformational "Email Reduction" Communication strategy, resulting in a 15% decrease in email messages.

Communications Strategy Social Media Management Content Creation Video Production Performance Analytics Project Tracking Branding Employee Engagement Microsoft Office

Senior Analyst/Consultant, Operations

Verizon

Mar 2006 - Feb 2020 (13 years 11 months)

Created copy and creative content for senior leadership holiday and policy-related messaging, executive updates, and business review presentation graphics. Managed billing system user interface backlog tracking and application enhancement communications. Oversaw global outsource call center performance management, including reporting, analysis, and action planning.

Copywriting Content Creation Presentation Design Project Management Performance Analytics Quality Assurance Event Photography Videography User Acceptance Testing Budget Management

Quality Assurance Analyst

Verizon

Feb 2005 - Feb 2006 (1 year)

Reviewed and assessed agent/customer interactions to develop agent action plans and communicate insights. Managed the evaluation database and reporting for performance evaluation. Supported call center operations through performance analysis and insights communication.

Quality Assurance Data Analysis Reporting Customer Service Database Management Communication Data Insights Call Center Operations

Customer Service Representative

Verizon

Aug 2004 - Feb 2005 (6 months)

Delivered excellent customer service for billing, sales, troubleshooting, and retention inquiries. Assisted with new agent onboarding transitions. Maintained high standards of customer satisfaction and operational efficiency.