Open to opportunities

Bri Gambino

@brigambino

Internal communications specialist improving clarity for remote teams through change communications and editorial project management.

United States

Message

What I'm looking for

I’m looking to lead internal and change communications for remote organizations—turning evolving policies into clear, action-ready guidance, managing editorial timelines, and collaborating across leadership, marketing partners, and frontline teams.

I’m an internal communications specialist with 5+ years of progressive experience planning, drafting, and delivering business-critical communications for a 500+ person remote workforce. I translate evolving policies, promotions, and organizational decisions into clear, action-oriented guidance employees can execute.

In my role as Communications Coordinator – Internal Communications, I owned the full pipeline for employee-facing communications—drafting, editing, proofreading, formatting, and delivery—while producing the daily internal newsletter for 500+ employees. I led change communications for continuously evolving promotions and policies, ran a company-wide communications audit, and redesigned the delivery strategy to improve employee comprehension and reduce point-of-sale errors.

I’ve also led remote teams and operational support: as Team Lead / Operations Support, I mentored 30 customer service agents and implemented structured communication rhythms that drove a 2x improvement in calls-per-hour within two months. Today, I’m expanding my toolkit through independent projects in customer-service behavioral analysis and generative-AI workflow techniques (ChatGPT, Copilot, Gemini, Claude), supported by scalable visual-design assets in Adobe Creative Cloud.

Experience

Work history, roles, and key accomplishments

Communications Coordinator

World Travel Holdings

Jan 2023 - Jan 2025 (2 years)

Served as the sole internal communications operator for a 500+ employee remote network, owning the end-to-end pipeline for employee-facing communications. Led change communications through promotions and policies and redesigned delivery strategy after a company-wide communications audit.

Internal Communications Employee Newsletter Production Writing Editing & Proofreading Content Planning Communications Project Management Stakeholder Management Information Architecture

Team Lead / Operations Support

World Travel Holdings

Jan 2022 - Jan 2023 (1 year)

Led and mentored a remote team of 30 customer service agents and implemented structured communication rhythms to improve calls-per-hour. Designed and delivered multi-modal training resources and replaced a manual performance-evaluation workflow with a streamlined documentation system.

Team Leadership Mentoring Remote Team Management Customer Communications Performance Evaluation Workflow Design Process Improvement

Training Associate (Internal Support)

World Travel Holdings

Jan 2021 - Jan 2022 (1 year)

Acted as the primary escalation point for complex guest and technical issues and identified gaps in SOPs and internal documentation. Translated rapidly shifting COVID-era policies into clear, real-time guidance and contributed feedback to improve the new-hire training curriculum and procedures.

Escalation Management Training Curriculum Feedback

Communications Specialist II

MedTrust

Jan 2019 - Jan 2021 (2 years)

Directed dispatching, routing, and fleet tracking for patient transport operations, coordinating time-critical communications across drivers, facilities, and schedulers. Designed and implemented a scheduling protocol to improve operational flow, shorten patient wait times, and reduce cancellations.

Dispatching Routing Time Critical Communications Scheduling Protocol Design