Open to opportunities

Carolyn Clarke

@carolynclarke

Internal communications specialist translating enterprise change into clear executive messaging and multi-channel employee engagement.

United States

Message

What I'm looking for

I’m looking for a role where I can partner with executive leadership and cross-functional teams to build multi-channel change and leadership communications—then measure adoption with KPIs and improve employee engagement over time.

I’ve led internal communications at Wells Fargo, shaping change communications, leadership messaging, and employee engagement to support enterprise-wide system transformation—while translating complex initiatives into clear, concise materials.

At Wells Fargo, I drove SharePoint Online migration to increase employee engagement with internal resources by 85%, supported Risk and Control Self-Assessment communications for 8,000+ users, and built KPI reports and dashboards to improve transparency.

Earlier at MetLife, I managed internal communications for a global HRIS cloud implementation affecting 50,000+ employees across domestic and international offices, developing campaigns across 25+ countries and supporting adoption through FAQs, newsletters, and multimedia content.

Before that, I ran Town Halls and editorial strategy at EmblemHealth (serving as Editor-in-Chief for a 2,500+ employee newsletter) and built multi-channel communications at St. John’s University reaching 10,000+ students and staff.

Experience

Work history, roles, and key accomplishments

Business Execution Consultant II

Wells Fargo

Jan 2019 - Jul 2025 (6 years 6 months)

Crafted internal communication strategies that improved operational efficiency and reduced communication redundancies by 85%. Led SharePoint Online migration, increasing employee engagement with internal resources by 85%.

Internal Communications SharePoint Online Stakeholder Engagement Change Management Standard Operating Procedures

Internal Communications Manager

MetLife Inc.

Aug 2018 - Jan 2019 (5 months)

Led internal communications for a global HRIS cloud implementation impacting 50,000+ employees across 25+ countries. Enhanced employee self-service communications, reducing support inquiries by 82%.

Internal Communications Change Management HRIS Stakeholder Engagement Employee Engagement

Senior Communications Specialist

Emblem Health Inc.

Jan 2017 - Jun 2018 (1 year 5 months)

Executed internal communications to support organizational change and business transformation. Revamped the company intranet, improving content accessibility and reducing operational costs by 75%.

Internal Communications Change Management Town Halls Editorial Planning Intranet Management

Associate Director, Marketing & Communications

St. John's University

Jun 2014 - Dec 2016 (2 years 6 months)

Developed internal communication strategies supporting organizational initiatives. Directed communication plans that improved message alignment and employee engagement across multiple departments.

Internal Communications Marketing Town Halls Engagement Metrics