Open to opportunities

Paula Victoria Tesorero

@paulavictoria

Message

Project manager and data entry specialist focused on boosting efficiency and outcomes.

Philippines

Message

What I'm looking for

I seek roles where I can lead projects, optimize data processes, mentor teams, and drive measurable efficiency and customer satisfaction improvements.

I am a project manager and data specialist with hands-on experience improving processes and delivering measurable results across customer service and data operations.

At Quantrics Enterprises Inc., I provided technical solutions to Canadian customers, maintained high First Call Resolution performance, and achieved 95% customer satisfaction while independently resolving the majority of inquiries.

In data roles at DocDelta, I streamlined operations for project teams, processed and organized datasets of over 500,000 entries, conducted QA on healthcare data to ensure compliance, and drove productivity improvements through better data structuring.

I have led client negotiations, realigned resources to increase delivery speed and on-time completion, and trained teams on project management tools; I bring a pragmatic, results-driven approach and a track record of measurable impact.

Experience

Work history, roles, and key accomplishments

Project Manager

DocDelta

Jan 2024 - Apr 2025 (1 year 3 months)

Negotiated with 30+ clients achieving 80% satisfaction and 50% repeat-revenue growth, revamped plans across 20 projects to reduce overruns, and improved on-time completion to 80% while boosting delivery speed by 25%.

Project Management Resource Allocation Roadmapping Timeline Optimization Stakeholder Management Performance Metrics

Data Management Associate

DocDelta

Oct 2023 - Dec 2023 (2 months)

Streamlined operations for 10+ project teams increasing productivity by 25%, processed 500,000+ dataset entries to improve data accessibility by 30%, and conducted QA checks ensuring 100% compliance with healthcare standards.

Data Management Data Processing Quality Assurance Scripting Database Management Data Structuring Productivity Improvement

Customer Service Representative

Quantrics Enterprises Inc.

Jun 2022 - Sep 2022 (3 months)

Provided technical support to 30+ inbound Canadian customers daily, maintained 95% customer satisfaction, and independently resolved 90% of inquiries, improving first-call resolution by 85%.

Customer Service Technical Support Call Resolution Phone Support Problem Solving

Socio-Cultural Committee Chair

UPIbalon

Jul 2020 - Aug 2021 (1 year 1 month)

Led transition of 5 major sociocultural events to virtual formats engaging 1,000+ participants with 80% satisfaction, produced 20+ digital materials that increased attendance 50% and boosted social engagement by 45%.

Event Management Digital Marketing Content Production Social Media Strategy Stakeholder Engagement