Open to opportunities

Jayson Esplana

@jaysonesplana

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Project Manager with expertise in software development and team leadership.

Philippines

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What I'm looking for

I seek a role that fosters collaboration, innovation, and continuous improvement.

I am a dedicated Project Manager with extensive experience in software development and project management. My journey began with a Bachelor of Science in Radiologic Technology, but I quickly transitioned into project management roles where I have successfully led multiple offshore delivery projects. Currently, I manage large-scale projects at Willis Tower Watson, ensuring quality application delivery within budget and timelines.

Throughout my career, I have been recognized for my contributions, including being awarded Employee of the Year at Five9. My focus on operational excellence and continuous improvement has allowed me to build strong relationships with stakeholders and enhance client satisfaction. I am passionate about fostering a culture of learning and development within my teams, utilizing Agile and Scrum methodologies to drive efficiency and effectiveness.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

Willis Tower Watson

May 2023 - Present (2 years 1 month)

Responsible for managing large offshore delivery projects, ensuring quality application delivery within time and budget. Involves project planning, management of offshore teams, quality assurance, and risk management.

Project Management Budgeting Risk Management Quality Assurance Agile Methodologies Communication Team Leadership Offshore Coordination Stakeholder Management

Current

College Professor

Current

Our Lady of Guadalupe College

Oct 2017 - Present (7 years 8 months)

Prepared course syllabi and lectures, evaluated student progress, and created instructional materials to enhance learning outcomes.

Curriculum Development Teaching Instructional Design Classroom Management Communication Professional Development Lecture Preparation

Project Manager/Head of PMO

Beacon Solutions Inc.

Aug 2022 - Mar 2023 (7 months)

Defined and executed project management strategies across workstreams, focusing on operational excellence and efficiency. Led onboarding of new client workstreams and developed Agile and Scrum practices.

Project Management Operational Excellence Agile Methodologies Stakeholder Management Process Improvement Team Leadership Onboarding Communication Performance Metrics Training

Project Manager

Five9 Philippines

Dec 2020 - Jan 2023 (2 years 1 month)

Provided business analysis and system design for contact center projects, consulting clients on implementation best practices and ensuring customer satisfaction through effective communication.

Business Analysis System Design Consultation Implementation Communication Customer Satisfaction Stakeholder Engagement Training Relationship Management

Project Manager

Access Healthcare Services

Jan 2020 - Jan 2021 (1 year)

Coordinated resources for project execution, ensuring timely delivery within scope and budget while managing client relationships and project performance.

Project Coordination Resource Management Budget Management Time Management Risk Assessment Team Collaboration Reporting

Data Service Manager/Project Manager

West Contact Services

Jul 2011 - Mar 2013 (1 year 8 months)

Managed disconnection projects for internet and voice services, ensuring progress monitoring and resolution of customer issues.

Project Management Customer Service Team Coordination Reporting Training Coaching Client Management Communication

QuickBooks Pro Advisor

STREAM GLOBAL SERVICES

Nov 2010 - Jun 2011 (7 months)

Assisted small business owners with financial software, ensuring accurate financial reporting and providing training on accounting practices.

Accounting Financial Reporting Customer Support Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Our Lady of Guadalupe College

Bachelor of Science, Radiologic Technology

2013 - 2017

Bachelor of Science in Radiologic Technology, focusing on the principles and practices of radiologic technology, including patient care and imaging techniques.