LESLINE DAVILA LAGMAGO NKENGNI

I am a bilingual customer-service and sales professional with over three years of experience in contact centers and client-facing roles, fluent in both English and French. I have strong knowledge of call center technology, processes and performance metrics, and I consistently meet targets while handling high call volumes.

My background includes roles as a customer service agent and banking advisor where I applied negotiation and sales skills, digital literacy, and detailed administrative capabilities such as scheduling, documentation, and reporting. I work well independently and in teams, and I focus on building and maintaining client relationships, integrating promotions into customer conversations, and driving team performance.

I bring strong verbal and written communication, organizational discipline, and a quick analytical approach to issue resolution. I am comfortable in fast-paced environments with competing priorities and seek opportunities to contribute to customer satisfaction and operational excellence.